System Engineer III - Messaging

Dignity Health System Office - Phoenix, AZ3.9

Dignity Health, one of the nation's largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at . You can also follow us on Twitter and Facebook .

This position does not require travel, is located in Phoenix, Arizona, the 5th largest city in the United States. Relocation will be considered. Phoenix is a vibrant, growing city and a great place to live, work, and play! Phoenix ranks as one of the fastest-growing cities in the nation. Because of our beautiful weather, you'll be able to enjoy most activities all year-round. Phoenix is a world-class destination because of its natural beauty, sunny skies, manicured golf courses, sports and cultural attractions. Discover information about the city's extensive desert preserve system and Phoenix Points of Pride as well as information about city-run facilities such as Pueblo Grande Museum and Heritage and Science Park that offer visitors a chance to learn about the Valley's native heritage and history.

Position Summary

Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements for on-premise Exchange/hybrid environment. Provides escalation support to Tier 1 and 2 engineers.
Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program.
Has a thorough and comprehensive mastery of supported platforms/products and environments.
Focuses the majority of time on complex engineering, architectural and implementation tasks.
Project assignments are large in scope and are highly complex.

Essential Functions
  • Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT
  • Perform daily production support activities
  • Participate in team on-call rotations.
  • Perform patching and code deployments across all environments
  • Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
  • Coordinate implementation and support efforts between IT Operations and other Dignity IT teams.
  • Conduct performance tuning and troubleshooting.
  • Provide oversight and facilitation of the Dignity IT change management process as it applies to the IT Operations team.
  • Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines
  • Provide technical leadership and ownership of issues across multiple disciplines and technologies
  • Design, implement and maintain a comprehensive monitoring and alerting process across all IT Operations platforms
  • With oversight from the System Engineering Lead and Operations Manager(s), initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
  • Build new test and production environments on existing or new hardware as required.
  • Identify automation opportunities and implement scripted solutions.
  • Identify technical innovation and process improvement opportunities.
  • Design and implement a comprehensive and ongoing release management and planning program.
  • Utilize standard tools and methodology to develop system and support performance metrics.
  • Demonstrate potential leadership qualities through team motivation, coaching, and mentoring.
  • Demonstrate comprehensive knowledge & expertise with Dignity business processes and routines.
  • Research and recommend appropriate System Administration best practices
NO travel required. Relocation to Phoenix, AZ will be considered.

Minimum Qualifications

BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
6-10 years of professional experience in an IT technical or infrastructure field is required.
Ability to develop and organize written documentation and procedures is required.
Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.
Strong conflict resolution skills.
Ability to multi task in a fast paced work environment.
Team player will work close in team environment.
7+ years' experience with Windows Server operating systems is required.
6+ years of experience in Exchange support operations, analysis and design in a large, multi-site IT organization.
1+ year experience with PowerShell.
3 + years' experience with Archiving Solution.
Proven knowledge of TCP/IP, DNS and WINS in a large enterprise organization.
Knowledge of networking hardware infrastructure and principles.
Analytical thinking and problem solving from inception to completion.

Preferred Qualifications

Messaging MCITP Certification or equivalent experience.
Ability to exercise good judgment in determining work and problem resolution priorities and approaches.
Extensive experience in a large enterprise operating environment supporting 100,000+ users.
Extensive experience with Network Appliance, or similar storage systems.
Experience in an ITIL environment.
Experience with F5 hardware and load-balancing Exchange messaging components.
Experience in troubleshooting server hardware problems.
Experience with Windows 2008, 2012 and Active Directory.
Experience with Exchange 2013, 2016, O365
Experience with 3rd party archiving, spam, filtering, secure messaging, fax, and edge devices; Axway, and Proofpoint
Commitment to Quality and high level of integrity.

NO travel required. Relocation to Phoenix, AZ will be considered.