2018 Field Service Engineer

Lutron Electronics - Washington, DC3.6

CommissionEstimated: $58,000 - $79,000 a year
EducationSkills
Division:
Customer/Sales Support and Services
Commission, Troubleshoot and Service the most advanced lighting control systems

Lutron Electronics Co., Inc. has an immediate opening for Field Service Engineers in the greater Washington DC metropolitan area. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.

In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.

Responsibilities

Deliver exemplary customer service to Lutron customers in the field
Become proficient in servicing all Lutron Systems while following field service procedures
Troubleshoot and repair Lutron commercial system installations
Coordinate with on-site contractors and facility managers to ensure proper system installation
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Work independently from your home office to accommodate the ever changing needs and priorities of our customers
Serve as a technical expert for legacy systems and products
Stay aligned to Lutron’s culture and values
Be passionate
Be flexible and adaptable to changing markets
Be an innovative thinker
Be customer focused
Be ethical
Qualifications

2 or 4 year college degree, technical school degree, or related experience
Strong Customer Service Skills
Willingness to travel a minimum of 30% of the time, market dependent
Occasional international travel is required
Work from a home office
3-10 years work experience in electro-mechanical or related field
Experience with troubleshooting electrical systems
The ability to professionally interface with a wide range of customers from contractors to specifiers
Computer networking experience a plus
Highly organized and accustomed to a fast-paced work schedule
The ability to work independently with minimal supervision
Valid driver’s license.
Must be able to pass background checks and drug screens, as required
Bi-lingual (English/Spanish) a plus
Lutron Electronics’ position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in double-digit growth annually. This growth has allowed the company to continue to invest in recruiting and retaining the best people we can find to help us service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that drive the creation of new or better products and services.

Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities. For more information, view our website at www.lutron.com. EOE/AA