LAWCLERK is seeking a Salesforce Administrator to join our revenue organization. LAWCLERK is a fast-growing legal technology startup located in Las Vegas. We are one of the largest lawyer-to-lawyer talent marketplaces where attorneys can hire fellow attorneys on a per project or part-time basis.
Position Overview:
As the Salesforce Administrator, you will be the primary expert on the Salesforce platform and any additional applications that interact with Salesforce, including the day-to-day oversight of LAWCLERK’s Salesforce platform.
Responsibilities include: configuring Salesforce to meet business requirements, providing best practice recommendations and implementing functionality for a range of internal stakeholders and projects. You will work closely with leadership, the operations team, internal stakeholders and our external Salesforce developer partners within a fast-growing environment to ensure core systems are built for scale and delivery of key insights.
Essential Job Functions:
Applicant must have the skills, abilities, and judgment to perform the following essential job duties and responsibilities:
- Manage and administer the Salesforce environment, including customization, configuration, maintenance, security, user management, data integrity, and integration with other applications that support the organization’s business processes.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- Partner with organizational leadership to drive efficiency through tooling and process automation
- Follow SDLC best practices, including design reviews, standardized deployment plans, documentation, and rollback plans.
- Ensure reporting is created and structured for the Leadership, Sales, and Marketing Teams
- Provide guidance, coaching and training to all LAWCLERK end users.
- Create reports and dashboards to convey data insights across teams; perform necessary research and collaborate with stakeholders to design and implement data insights strategy and design. Including ensuring dashboards and reports are precise and accurate, meeting intended requirements.
- Work with stakeholders to create and socialize data integrity strategy; communicate with stakeholders to ensure team compliance with data purity processes and procedures.
- Work with users to troubleshoot Salesforce issues and implement solutions; monitor system performance, troubleshoot issues, and ensure smooth day-to-day operations of the Salesforce platform.
- Communicate thoroughly and punctually with stakeholders regarding enhancements, changes, updates, etc.
- Acts as an organizational representative in all situations, setting a strong example of professionalism, work completion and quality, and commitment to organizational goals and ethics.
- Prioritizes efforts in a highly-organized manner while maintaining flexibility in scheduling, and adhering to quality requirements, deadlines, and deliverables.
- Provides backup coverage for other team members, as needed.
- Works closely with contractors and vendors as needed to facilitate services.
- Completes other duties and performs other tasks as assigned.
- Support compensation processing for sales and customer success organizations
Required Skills and Experience:
- 5+ years of experience as a Salesforce Administrator.
- Some experience in IT management or a related role.
- Proven experience as a Salesforce Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
- Demonstrated proficiency in managing IT systems and infrastructure.
- Strong problem-solving and analytical skills; ability to troubleshoot technical issues efficiently.
- Good communication and interpersonal skills; ability to collaborate with both technical and non-technical teams.
- Ability to work independently and as part of a team.
- Project management skills with the ability to prioritize tasks and meet deadlines.
- Attention to detail and ability to comprehend, retain, and apply specific policy information.
- Willingness to learn and an established history of learning and advancing own professional skills.
- Ability to independently exercise a high level of judgment, especially in organizationally complex settings.
- Time management, organizational, and record-keeping proficiency and discipline in personal management, self-motivation, accountability, and responsibility. Ability to maintain focus with frequent interruptions and work in a fast-paced environment and meet concurrent deadlines.
Preferred Skills and Experience:
- At least two years of experience supporting education program implementation and/or administering benefits
- Experience with current organizational software: SharePoint, Office 365, and Jira or similar project-tracking software
- Proven record of positive, collaborative contributions to meet performance goals
- At least two years of experience supporting Marketing Cloud and Pardot
Educational Requirements:
- Bachelor's degree in a relevant field or equivalent 5+ yrs work experience in relevant field.
- Salesforce Certified Administrator and Advanced Administrator certification
Benefits to help you balance your life:
LAWCLERK is growing fast and we make sure our benefits keep up. Free snacks and drinks are great (we have that), but we want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.
- 2 weeks paid vacation and paid holidays
- Medical & dental for employees
- 401k Plan
- Accessible and transparent leadership team
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local law.
Competitive compensation package including equity.
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Application Question(s):
- Why are you the best candidate for this position?
- How many years of experience do you have managing a Salesforce instance?
Education:
Work Location: Remote
