Admissions Manager Job - School of Information

University of California Berkeley - Berkeley, CA4.2

Full-time
About Berkeley

The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

Application Review Date

The First Review Date for this job is: 10/3/18

Departmental Overview

The School of Information is a graduate research and education community committed to expanding access to information and to improving its usability, reliability, and credibility while preserving security and privacy. Our multi-disciplinary faculty conduct research in the development of user-friendly interfaces, new approaches to security and privacy, and exploration of the role of technology in developing regions.

We currently offer a professional master's degree and an academic doctoral degree. Our master's program trains students for careers as information professionals and emphasizes project-based learning. Our Ph.D. program equips scholars to develop solutions and shape policies that influence how people seek, use, and share information.

The I School is poised for significant growth with the addition of new faculty, the expansion of our existing MIMS degree, and the launch of our cutting-edge, online Master of Information and Data Science degree (MIDS). The MIDS degree will be the first professional data science degree program in California and the nation. The School of Information is ideally placed to pioneer this comprehensive, multi-disciplinary master’s program in data science and to establish itself as the national and international leader in the field.

The School of Information has a complex admissions and financial aid operation with four distinct graduate degree programs. Each of these programs has its own unique target audience, degree objective, and curricular requirements. Each has a unique admissions cycle and admissions review process and committee. The Ph.D. and MIMS degrees use the Graduate Division admissions collection system, Slate. The MIDS and MICS degrees are offered in collaboration with a third party vendor and utilizes their admissions system. Each degree has a unique fellowship program combining departmentally restricted funds, teaching appointments, grants, and access to federal financial aid.

This position is critical to keeping our admissions operations running smoothly – providing excellent customer service to our applicants and simultaneously meeting all internal deadlines and conforming to all relevant campus policies and guidelines. This position also coordinates and implements admissions marketing, recruitment, and yield and financial aid programs and events. In addition, this position will coordinate the I School fellowship programs for all three degree populations and liaise with the campus Financial Aid and Scholarship Office.

Responsibilities

65% ADMISSIONS:

*Provides substantive information on admissions requirements, degree programs and curricula, financial aid, and career opportunities.

*Responds to inquiries from prospective students regarding entrance requirements, application procedures, financial aid availability, etc. Maintains admissions websites.

*Coordinates and performs recruitment activities, including representing the School at admissions events and other forums, online chats, and webinars. Helps to manage student admissions representatives and other volunteers in these efforts.

*Assists with application processing for the four degree programs. Evaluates prerequisite coursework. Manages the applicant database.

*Assists with marketing efforts, including email communications, newsletters, social media, and other initiatives.

*Assists with Graduate Division admissions recommendation process. Working independently and with our partner vendor, ensures timely and complete receipt of newly admitted student application materials and all consecutive enrollment requirements.

*Under guidance of admissions director, oversees admissions yield events and activities. Responsible for planning and execution of MIMS Welcome Day, PhD new admit visits, new admit / student matching, yield email communication, and other yield initiatives. Reviews and updates new admit materials on the intranet.

*Provides technical support for all admissions systems, including Slate, Salesforce, the admissions website, and other campus platforms. Works with internal, external, and campus partners on troubleshooting technical issues as they arise.

*Supports admissions assistant in application coordination, admission decision processing, and other administrative duties, as needed.

25% FINANCIAL AID AND FELLOWSHIPS:

*Advises prospective and current students on matters related to financing their education.

*Serves as liaison to the Graduate Division Fellowships Office and the Financial Aid and Scholarships Office.

*Works with assistant director of admissions to administer PhD funding packages comprising fellowships and teaching and research appointments.

*Works with assistant director of admissions to administer MIMS fellowships programs. Performs needs analysis and assesses eligibility.

*Researches new scholarship opportunities and makes recommendations for new aid programs within the School.

5% CAMPUS AND EXTERNAL RELATIONS:

*Networks with centralized offices on campus in an effort to provide students with greater access to information and resources. Networks with peers on campus to learn best practices.

5% ADMINISTRATIVE:

*Updates and edit website content related to prospective students and financial aid.

*Provides data for annual reports, as needed.

*Provide back-up support to other admissions and student affairs functions, as needed.

Required Qualifications

• Ability to multitask in a fast-paced department, work under multiple deadlines, and have the ability to prioritize workflow in a logical manner to meet strict and important deadlines.
• Strong attention to detail.
• Ability to use tact and diplomacy.
• Excellent customer service skills and interpersonal skills. Multicultural competencies; enthusiastic about working with diverse populations.
• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
• Ability to develop original ideas to solve problems and not deterred by ambiguity. Ability to be resourceful, creative, innovative, and flexible.
• Excellent active listening skills. Ability to give and receive objective behavioral feedback.
• Outstanding communication skills, including written, oral, one on one, and group.
• Working knowledge of UC Berkeley, and the ability to interpret policies and procedures to prospective applicants and the public.
• Working knowledge of Berkeley academic programs, including curricula, admissions requirements, and financial aid programs.
• Minimum 2 to 5 years working in higher education.

Preferred Qualifications

*Bachelors degree in related area and/or equivalent experience/training.

*Knowledge of University-specific computer application programs and proficiency with applications such as CARS, DB2, TeleBears and BearFacts.

*Proficiency with Windows applications, Adobe, bCal and Microsoft Access Excel and Word. Salesforce and/or Slate CRM experience a plus.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

*The hourly range designated for this position: $26.34 - $31.13; however, starting salary will be commensurate with experience.

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct