Accessibility Outreach Coordinator


Full-time$55,000 - $74,000 a year
The New York City Taxi and Limousine Commission (TLC) establishes and enforces professional and uniform standards of for-hire transportation service and ensures public safety. TLC licenses and regulates all aspects of New York City’s medallion (yellow) taxicabs, for-hire vehicles (Boro Taxis, community-based liveries, black cars, including app-based services, and luxury limousines), commuter vans, and paratransit vehicles. With over 115,000 licensed vehicles and approximately 170,000 drivers, TLC is the most active taxi and limousine licensing regulatory agency in the United States. TLC recognizes the critical role that for-hire vehicles play in making New York City accessible to all, and the agency is carrying out multiple initiatives to expand the number of wheelchair accessible vehicles on the road to meet the needs of all New Yorkers. To learn more about the TLC, please visit:

Under the supervision of the Director of Programs, the Outreach Coordinator will promote and spread awareness of accessibility initiatives occurring throughout the agency. The Outreach Coordinator will work to maximize participation by drivers, owners and bases in programs aimed at increasing the number of accessible vehicles on the road. The Outreach Coordinator will engage with people with disabilities and advocates to ensure agency efforts are aligned with the needs and interests of the community, and will work to ensure that all New Yorkers are aware of their accessible for-hire transportation options. This position will coordinate outreach efforts for citywide accessible dispatch, driver accessibility education, and accessibility requirements in the medallion and for-hire industries. In addition, the Outreach Coordinator will participate in transportation policy development, project planning and implementation, conduct research, write memos and reports, and perform other related assignments. As the TLC’s liaison to New Yorkers with disabilities, the Outreach Coordinator will connect people with disabilities to services regulated by the TLC. Tasks may include:

  • Manage day-to-day relationships and communications with advocates, industry stakeholders and the public on all accessibility matters.
  • Serve as the agency Disability Service Facilitator (DSF).
  • Create outreach plans based on agency goals to engage with specific audiences, such as drivers, vehicle owners, bases, advocates, New Yorkers with disabilities, and the general public.
  • Project Planning and Implementation: develop work plans and timelines for projects, identify milestones, complete tasks, and manage projects to completion.
  • Transportation Policy Development: participate in planning and problem-solving sessions, work with key staff and stakeholders to seek feedback on policy ideas, and develop requirements.
  • Overall Support: write reports and policy memos, research initiatives, prepare and conduct presentations to the Commission, licensees, and members of the general public, and plan and facilitate meetings.
  • Respond to telephone and correspondence requests for information.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
Interested candidates should have deep experience working on accessibility issues in New York City and strong familiarity with the key stakeholders in this space. Candidates should also have a working knowledge of the legal framework that governs accessibility, including the Americans with Disabilities Act (ADA), and other federal, state and local laws and regulations concerning accessibility for persons with disabilities. Candidates must have excellent written and verbal communication skills, effective problem-solving and analytic skills, and the ability to prioritize, manage time, and engage in multiple concurrent projects in a fast-paced environment. Attention to detail is a must. Candidates should be highly motivated and able to work well independently and as part of a team. Experience with analytical and database software like Excel and Access is a plus. Multilingual is a plus.

Although not required, the successful applicant will likely have one or more of the following academic or professional experiences: urban planning, transportation policy, public administration, public policy, business, economics, statistics, political science, environmental studies, or in a related degree program. B.A. or B.S. required.
To Apply
Click, "APPLY NOW" Current city employees must apply via Employee Self-Service (ESS)
Work Location
33 Beaver St, New York Ny
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.