HR Support Representative II

Delekus - Brentwood, TN2.7

Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing. The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.

The logistics operations primarily consist of Delek Logistics Partners, LP. Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP. Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.

The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.

Postion Overview

This role is responsible for providing quality service to customers with regard to their individual human resource related needs through a demonstrated understanding of customer needs, timely response to inquiry, and a high level of confidentiality. You will serve as the primary contact for employees and managers to resolve issues related to human resources in general and across domains of payroll, leave of absence, benefits, performance management, HR policies, HR systems and more. You will maintain data in HR systems, prepare appropriate documentation, and process necessary paperwork to support day to day operational activities.

Essential Duties

Create, triage and resolve customer inquiries and requests via case management solution; perform daily review of open case cues to ensure inquiries/requests resolved and closed properly and in a timely manner
Collaborate with appropriate stakeholders to resolve open cases or issues
Participate in system testing and identification of system and user-interface issues
Analyze issue to determine and resolve root cause leveraging knowledge of HR data, systems, and processes.
Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.
Use judgment to escalate HR Support inquiries to other HR Shared Services teams or HR Business Partners when ambiguous or requires more expertise to address and route appropriately.

Culture Fit & Alignment to Delek’s Core Values:
Strong customer service skills; excellent interpersonal, listening, verbal and written communication skills

Demonstrates attention to detail
Excellent organizational, analytical, and time management skills
Ability to use and navigate through multiple computer applications
Ability to build strong cross functional relationships and interact effectively with all levels of staff and management

Organizational Impact

Provide high quality, professional customer service
Ensure timely and accurate processing of all HR transactions in accordance with performance and quality standards defined
Manage and triage customer cases and monitor case resolution within performance targets

Education & Experinece

Bachelors Degree in HR, Business Administration or other related field
2-3 years of experience in an HR Shared Services Center or related field
Prior case management experience (ie: opening a case, documenting updates, triaging, monitoring status, closing a case)

3-5 years of experience in an HR Shared Services Center or related field
Experience supporting resolution of payroll and benefit issues

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.