LAE - Lutz, FL (30+ days ago)

Description/Job Summary

Position Overview

The Hospitality Staff will execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence. Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers. Be pleasant and alert to customer needs. Greet guests as they enter restaurant or drive thru. Initiate and complete customer transactions quickly and maintain and accurately through the drive thru. Process customer transactions and maintain an accurate cash drawer throughout shift. Assemble and deliver order to customers quickly and efficiently. Keep entire work area clean and sanitary throughout shift. Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed. Operate and maintain food/drink/treat related equipment and registers properly and safely. Stock and execute proper rotation of products. Assist with end of day cleaning. Wash counters tables, restrooms, trash receptacles, gather trash and remove dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.


Operates work area in accordance with established standards, policies and procedures. Answer customer questions about product ingredients and preparation; suggest appropriate items to compliment customer orders.
Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
Maintains a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate.
Communicate all significant issues, both positive and negative, with management staff.

Qualification Standards
Qualified candidates must have excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
Must be able to work in and out different temperature ranges. Interact with the public and co-workers constantly during shifts.
Clean up after all kinds of messy situations.
Capability to stand for long periods of time and lift up to 25 lbs.
Must be able to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers.
Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness

To Apply: Interested applicants please visit and complete the on-line application.