Next-Gen HCM Support (WFN exp)

ADP - Alpharetta, GA3.9

ADP is hiring a Payroll Consultant with for the Next-Gen Payroll Team. In this position you will report directly to the Director of Operations, and help to define, mature, and execute on ADP's next-gen technology, including Pi.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

Join ADP's innovation lab as we undertake one of ADP's most ambitious transformation initiatives ever. We're building a team from of the most elite, game-changing technologists and asking them to reinvent the way millions of employees are paid worldwide. If you are a sharp, self-driven product manager who is passionate about solving really big problems, we want to talk to you.

This role requires collaboration with Product and Development, Service and Implementation Teams, and multiple other internal ADP businesses, as well as, world-class Client Management.

Expectations of this Role:
Service Model Mastery
Active collaboration with SWAT to design Service and Support Models
Establish and document processes as they are created and defined (Playbooks)
SME of WFN with Pi Service Model
Establish and maintain contacts for all downstream product partners
Active participation in defining KPIs and Metrics
Client Success
Project Manage client interaction cadence
First point of contact for questions and requests
Triage client issues / requests
Advise clients on HR/PR processes and workflows
Communicate changes / updates to client
Train clients on WFN with Pi
Engage with Product and UX Teams
End-to-end functional testing (processing payroll)
Provide continuous feedback and suggestions to help build the product and experience

Qualifications Required:
3+ years white-glove Service / Implementation Delivery experience
Extensive CRM knowledge
3+ years direct payroll knowledge
WFN experience
Excellent written and oral communication skills
Easily adaptable and accepting of change
Ability to take on various tasks and assignments as needs arise
Alpharetta Office-Based

Preferred Qualifications:
FPC / CPP Certification
Experience leading initiatives / pilots

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.