Copy Chief is hiring an Operations Manager to streamline and organize the flow of projects across our rapidly-growing team. We need someone to own the behind-the-scenes work that keeps our business running efficiently and helps our vision come to life.
We’re looking for an experienced candidate who’s demonstrated leadership in a role like this before.
About Copy Chief
At Copy Chief, we are proud to say we have built and continue to cultivate the world’s greatest community of copywriters. Our relationships with the team, community, and customers are the soul of our company, and we believe in the impact that we’re making - connecting professional copywriters with business owners who see copywriting as a critical element in their business.
We’re a small team of people working all over the world to build this community and connect great writers with great businesses.
Copy Chief is an amazing place to work - here’s what you can expect:
Tight-knit family work culture
We’re a weird bunch, but we get work done. We care about each other deeply, like a family. We get to know each other and love to laugh. We know when to give each other honest tough love, and when to cheer each other on.
Direct feedback and results
We live and die by numbers and results. You will know whether you’ve succeeded by the key results you achieve, and you’ll get quick feedback. Feedback always comes from a place of love, so you’ll need a tough skin and a willingness to get back up and try again. There’s never a shortage of new things you could learn in the online world, so we’re all constantly improving.
Ambitious goals, leadership, and responsibility
You’ll be working with a team of proactive leaders and A-Level players. If you’re looking for another “job,” then this isn’t for you. We take ownership of our work and build up leaders who are responsible, reliable, and proactive in getting projects completed. Our collaborative and cross-functional teams work together to complete projects that contribute to the company vision.
By nature, we’re a team of entrepreneurs. That means we’re proactive about completing our work and communicating, instead of passive. If something is wrong, we communicate it directly.
Fast learning and adaptability
We work online. Technology can move at a very fast pace, which means we need to be flexible and learn quickly. Our job is filter the avalanche of choices we face every day so we can make smart decisions.
If you like to learn things, this is the place to be. We love learning how the company works, learning different software tools to help us get work done, and learning to create a new system and process for accomplishing tasks, among other things.
Teaching and sharing expertise
We focus on hiring experts who are willing to teach. Part of what makes our community amazing is our willingness to share what we know. If you enjoy the process of breaking down something for someone to understand, then this will be a great place for you to get that experience.
Working with a team towards a purpose bigger than yourself
Money and fame are great, but Copy Chief has a vision beyond the owner’s needs. We’re here to change lives by serving two groups of people: businesses that know they need to tell their story well to thrive, and copywriters who want to use their talents to build a career that gives them amazing freedom. This is what gets us up in the morning.
We care deeply about our members, customers, and prospects. We want everyone to walk away knowing we’re on their side.
About the Job
A lot has to be accomplished to properly manage an online community, support our customers, plan our annual Copy Chief Live event, and spread the word about Copy Chief. In this role, you’ll be at the helm of accomplishing many of those critical tasks.
More specifically, you’ll be in charge of the following:
Managing our support teams
Managing affiliate relationships
Managing Copy Chief member billing
Shepherding Copy Chief content
Administering our sales funnel
In this role, you can work from anywhere in the US as long as you have a strong internet connection. It would be great if you were in Eastern Time along with our founder, Kevin Rogers, but that’s not a requirement. You’ll work with the team on a solely virtual basis, though we hope you can join us in person each year for Copy Chief Live.
There are a number of things we’ll be looking for as we evaluate candidates. This is what we want to see:
You’ve done a role like this before, in a company like ours (an online company selling information products, building paid membership communities, or doing business primarily through ecommerce)
You follow through
You notice the details.
You’re a clear communicator
You’re a strong leader in the context of a virtual team
You’re highly organized and naturally think in terms of project plans
You know how to improve processes
You’re tech savvy
About Our Pay and Benefits
We pay competitively based on the market rate for a role like this and your unique experience.
In terms of benefits, flexibility is the thing our team values the most. One of our mottos is “all of you, all the time” - we want you to have the flexibility to do the things you love so that you can bring your best self to work every day. For some of us, that’s taking time off to do creative things. We all have different hobbies we’re passionate about, and we want you to explore that.
As long as you are available for at least four overlapping hours of Copy Chief’s business day (9 am to 5 pm Eastern, Monday through Friday), you can work anywhere with two exceptions - you need a quiet background when you have calls, and you need a strong internet connection that can reliably handle video calls.
The role will be part-time to start, but we plan to ramp up to full-time quickly.
To apply, please submit your resume and cover letter in this form. In your cover letter, tell us a story of a time you solved a problem with minimal guidance, and tell us what you like most about Copy Chief.
We’ll accept applications until November 21st. We’ll confirm we’ve received your application, but you might not hear about next steps right away as we collect and evaluate applications. Our application process will include a video, a couple of interviews, and at least one test project before we make an offer, so be prepared for that.
We look forward to hearing from you!
Job Types: Full-time, Part-time