About BTC Bank
BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.
Work Location: This position will be based at any of our BTC Bank locations
Hours: 40 hours per week, including some Saturday rotations
Job Purpose: Retail Banking Assistant will help the Retail Banking department ensure consistency across all retail processes and procedures. Assistant will facilitate effective communication and be a resource for all team members.
-
Builds, retains, and expands relationships with fellow employees and customers.
-
Assists fellow employees with retail banking processes and procedures that include customer service questions, teller balancing questions, product inquiries, error resolutions.
-
Understand and maintain knowledge of bank policies, procedures, and federal regulations.
-
Is a subject matter expert in all product and services offered through the retail banking department to support all CSRs and team members across the organization.
-
Assists Retail Banking department in developing, implementing and marketing new products and in making product and marketing strategy modifications.
-
Assists in evaluating operational inefficiencies and collaborates with staff to resolve or improve them.
-
Uses knowledge of financial services to develop and/or refer potential customers to the appropriate business development officer.
-
Participates in community organizations and events to enhance the images and reputation of the financial institution in the communities it serves or plans to serve.
-
Other duties as assigned.
Qualifications:
-
Bachelor’s or Associate’s degree in business, finance or related degree; three to five years related experience and/or training; or equivalent combination of education and experience.
-
General understanding of banking and/or financial services industry desired.
-
Strong ethics and the highest confidentiality standards; demonstrated ability to maintain confidential information and work with confidential and/or privileged information.
-
Ability and desire to learn and grow in the Banking profession.
-
Excellent oral and written communication skills.
-
Strong administrative skills with effectiveness in developing task and managing resources to achieve goals.
-
Strong analytical, organizational and decision-makings skills.
Working Conditions:-
This job operates in a normal office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements:
-
This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary.
-
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
-
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
-
Must be able to talk, listen and speak clearly on telephone.
To learn more about BTC Bank visit www.btcbank.bank!
EOE/Veterans/Disabled
