Customer Service Associate- Phoenix, Franchise Location

Drybar - Phoenix, AZ3.4

CommissionEstimated: $23,000 - $30,000 a year
Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.

So here’s our question for you. Do you hold the power to…

…make anyone smile?

…befriend strangers?

…turn around a customer experience?

…remember names and faces?

…do five things at one time?

Then we wanna meet you!

Before you introduce yourself, check out what we're all about here:

Responsibilities
Greet clients with a warm and friendly welcome
Check clients in and out through Booker
Maintain highest degree of ethics when handling client payments and stylist tips/commissions
Troubleshoot any Booker issues and make changes to Client Profiles when needed
Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
Elevate scheduling concerns to Customer Service team when necessary
Check notes section of Booker for any special client requests
Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager
Serve complimentary beverages to our guests
Maintain shop cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service
Tend to the social experience of our bar like atmosphere
Maintain clear communication with Shop Management about overall shop operations
Sell products, tools, and memberships
Other duties and projects as assigned
Qualifications
1+ years’ experience in a fast paced, customer centric environment
Previous salon/spa experience preferred but not required
Strong communication skills
Team work oriented mindset with a “can do” attitude
Ability to work at a sustained, fast pace
Excellent problem solving and trouble shooting skills
Track record in providing over-the-top, amazing customer service!
Ability to multitask with ease
Frequently required to stand and/or walk for duration of 6-8 hour long shifts