PRG has an immediate need for a talented, self-motivated and full-time Field Investigator for our Outside Plant Damage Recovery group. A strong sense of organization, as well as a flexible schedule, will be required due to the various responsibilities as outlined below.
On-site investigation of underground and aerial utility plant damages
Individual will learn, understand, and be able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards
Develop a professional working relationship with the client, their contractors, technicians, management team and other personnel
Develop a solid working relationship with the client’s locate company and exchange investigation information
Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
Professionally photograph and process the damage scene to accurately portray and determine liability
Work with the client and contractors to obtain and write-up job repair costs from the damage
Compile all investigation material and submit to the local handling office via email.
Assist Claims Recovery team post-investigation
Develop and maintain monthly market reporting and lead meetings with client to review
Be available at all times as necessary to field damage calls and respond across the market
Maintain a working knowledge of the entire PRG claims process
KNOWLEDGE, SKILLS & EXPERIENCE
Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100
Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer
Knowledge of utility locate industry
Flexible work schedule; all days of the week, day and evenings; hours can be 24/7.
Claims background a plus
Vehicle allowance/mileage reimbursement
Medical, dental & vision insurance