Business Systems Analyst

City of Raleigh - Raleigh, NC (30+ days ago)4.2

Job Description
Hiring Range: $47,902.00 - $64,000.00 (Promotional Hiring Range may vary)

The City of Raleigh is seeking a full-time Business Systems Analyst within the Budget and Management Services Department. This is a professional, technology position working to support the users of the City's suite of budgeting and financial applications and enterprise systems.

This Analyst reports to the Business Systems Manager and will work independently on a variety of assignments and high-level objectives. Some projects and tasks include report development, complex excel analysis, process mapping, system configuration, online form development and customer support. This role will also work with the City's ERP Center of Excellence on major system and application projects, upgrades and implementations.

To be successful in the position, the selected applicant must have or develop a broad understanding of local government budgeting and planning and embrace the critical support role within the department.

The City's total compensation package, including salary, health plan, and other benefits, is highly competitive. To learn more about the City, visit the City of Raleigh website at

Duties and Responsibilities
Duties and Responsibilities

Provides analysis and technical support in reviewing and maintaining assigned system applications; reviews and analyzes trends; recommends best practices to enhance productivity.
Identifies, assesses and documents business processes and requirements in collaboration with staff, management and stakeholders; prioritizes user requests; serves as a liaison and assists in planning and facilitating the improvement and/or the design and implementation of system applications and technology solutions.
Performs quality assurance testing of new or revised technology solutions; identifies, analyzes, troubleshoots and documents issues or deficiencies; provides recommendations for improvements and issue resolution.
Reviews and maintains assigned processes and applications; enters, updates and maintains data, system tables, account information, operational reference materials, budget/purchasing information, and/or other related documentation.
Creates and maintains reports, charts, process/procedural documentation, correspondence and presentation materials.
Provides training in support of assigned applications and processes; develops training materials to assist users in operational performance and enhanced productivity.
Performs other duties of a similar nature and level as assigned.
Typical Qualifications
Education and Experience
Bachelor's Degree in Information Technology, Public Administration, Business or related field and one year of Business Systems Analysis experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
None required.

Additional Information

Knowledge Of:
Principles and practices of business process analysis and documentation.
Principles and applications of critical thinking and analysis.
Best practices, trends and emerging technologies.
Project management principles.
Modern budget practices.
Customer service principles.
Principles and techniques of effective oral presentations.
Specialized equipment relevant to area of assignment.
Data modeling principles.
Budget planning software systems and analytical tools (PeopleSoft and/or Hyperion a plus).
Microsoft Office suite (Excel expertise a plus).

Skill In:
Developing and maintaining business process documentation.
Providing analysis of processes and systems and defining business requirements.
Prioritizing and managing processes and project activities.
Gathering data, analyzing findings and applying logic and reason.
Researching industry trends, solutions and best practices.
Interpreting, monitoring and reporting data and statistics.
Authoring and preparing original reports, technical documents and resource materials.
Organizing and maintaining documentation, data, records and files.
Coordinating deadlines and prioritizing competing demands.
Developing and providing training and supporting education materials.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Providing customer service.
Utilizing a computer and relevant software applications.
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Providing customer service.
Working effectively under pressure, with multiple deadlines and changing priorities.

ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:
Work is routinely performed in an indoor, office environment.

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.