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The seasonal Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
He/she will produce the highest quality of cleanliness in guest rooms following established procedures. Treat fellow employees and guests with dignity and respect and uphold all company standards, policies and procedures.
Essential Job Functions
Responsibilities include, but are not limited to:
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
Keep cart, linen room and equipment neat and orderly. Follow established chemical procedures.
Turn in immediately all articles found in rooms and handle according to Lost and Found procedures.
Report maintenance problems immediately.
Follow established key control procedures.
Follow all safety and energy conservation guidelines.
Report any unusual situations or suspicious activities to supervisor.
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com. Our world is your destination.
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
Minimum Requirements and Qualifications
High School diploma or equivalent required
Prior housekeeping experience preferred. Knowledge of cleaning equipment, methods and chemicals preferred.
Have good communication skills
Be able to work independently
Valid driver’s license required, unless working with a team member with a valid driver’s license
Must have reliable transportation
Must have flexible availability
Knowledge and skills
Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
Has knowledge of general cleaning concepts
Has knowledge of cleaning chemicals
Has experience with cleaning tools and equipment
Unless there is a legal requirement, experience will be accepted for the education requirement.