New York City HRA/DEPT OF SOCIAL SERVICES - Manhattan, NY3.8

Full-time$150,000 - $170,000 a year
The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), child care, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.

HRA/Career Services goal is to enable sustained and meaningful attachment to the labor market by connecting HRA clients to training, education, and job placement opportunities so that they are financially self-sufficient. Career Services is comprised of five units of operation, each of which contributes to the achievement of the above mission. The units include:

  • Education Services (formerly the Training Assessment Group/Work Experience Management) monitor the progress of clients enrolled in approved training programs and the effectiveness of these programs;
  • Provider and Client Services provides job readiness, placement and retention services;
  • Business Link (BL) implements subsidized jobs programs and works with businesses to fill their staffing needs;
  • Innovation & Engagement develops and defines new program opportunities and improvements on existing program models;
  • Budgets & Contracts manages contracts and contract monitoring.
Career Services is seeking an Associate Commissioner for Employment Services (DOSS), M-V to function as a Deputy Commissioner who will:

  • Establish and implement career services goals, policies and procedures, and most importantly ensuring that programs and services are responsive to the needs and circumstances of DSS/HRA/DHS clients and continually reflect evidence-based practices, including but not limited to career pathways,sector-based employment and training strategies, demand driven workforce development, motivational interviewing etc. Represent the Agency at conferences pertaining to programs, initiatives and projects of Career Services; implement the selection and development of managerial and line staff within the Deputy Commissioner’s office.
  • Hire and manage managerial and professional staff representing essential areas of Career Services operations and administration. Confer and directly interact with subordinate team members which also includes Assistant Deputy Commissioners and Executive Directors to ensure adherence towards achieving established HRA goals of maximizing the number of clients engaged in career/educational activities, by implementing a managerial system of control standards and other legally mandated policy and procedures to ensure that staff is in full compliance. Leverage and create new partnerships that will enhance services to our client population.
  • Maintain adherence to policies and regulations that govern the activities and engagement of recipients of public benefits (i.e., Temporary Assistance for Needy Families, Supplemental Nutrition Assistance Program etc.), creatively integrating with those serving related issue areas, including education and employment and training (i.e., the Workforce Innovations and Opportunities Act) and education (i.e. as issued through the New York State Education Department).
  • Serve as the primary contact for strategic guidance and support on matters related to career services practices, including policies and programs for HRA clients and among City, State and Federal workforce development services for audiences that include internal partners (i.e., HRA Homelessness Prevention Administration, Special Services and Job/SNAP Center Operations) and external relationships (including but not limited to City and State agencies that include the Department of Small Business Services, Department of Youth and Community Development, Administration for Children Services).
  • Oversee and ensure a continuing strong employment-focused collaboration/coalition with high level administrators at City Hall and other critical agencies and not-for-profit organizations. Provides general operational and analytical guidance studying economic trends and current hiring practices to ensure Business Link develops job leads and relevant job opportunities for clients. Oversee the Career Services office in identifying administrative/facilitative backlogs and delinquencies that inhibit the provision of services to recipients and applicants; develop, define and implement plans, projects and programs for solving and managing these deficiencies. Analyze program outcomes, deficiencies, and develop best practices by auditing current procedure.
  • Create and execute HRA’s biennial employment plan, developing policies and procedures related to employment, training, and educational programs available through the Family Independence Administration (either directly or through coordinated referral) while being responsive to the direction of the City’s overall workforce policies and programs.
  • Develop and maintain on-going relationships with state and federal funding sources, by attending meetings, workshops and presentations, and overseeing the application process for these funds. Work closely with senior HRA and DSS executives to create and oversee new and exciting employment, education and training programs developed within the Program Development and Engagement Office.
  • Represent the Agency’s interests for its clients in career services with agencies that may include, but are not limited to, the New York State Department of Social Services (NYSDSS), Workforce Investment Board (WIB), Department of Homeless Services (DHS), Office of Management and Budget (OMB), Center for Employment Opportunities (CEO) and Community Based Organizations (CBOs). Coordinate outreach to HRA and vendor staff regarding various employment-related contracts within FIA.
  • Oversee budget development and systems analysis, expenditure monitoring and control by investigating and initiating measures for obtaining reimbursement from funding sources; monitor agency compliance with governmental regulations to ensure the quality of financial record keeping.
  • Prepare analytical reports on methods employed, processes followed, and operations performed including the achievement of qualitative goals and established quotas designed to insure uniform and standard operational practices throughout the various components of Career Services.
Minimum Qual Requirements

1. A master's degree from an accredited college in economics, finance, accounting, business or public
administration, human resources management, management science, operations research,
organizational behavior, industrial psychology, statistics, personnel administration, labor relations,
psychology, sociology, human resources development, political science, urban studies or a closely
related field, and two years of satisfactory full-time professional experience in one or a combination of the
following: working with the budget of a large public or private concern in budget administration,
accounting, economic or financial administration, or fiscal or economic research; in
management or methods analysis, operations research, organizational research or program
evaluation; in personnel or public administration, recruitment, position classification,
personnel relations, employee benefits, staff development, employment program planning/administration,
labor market research, economic planning,social services program planning/evaluation, or
fiscal management; or in a related area. 18 months of this experience must have been in an executive,
managerial, administrative or supervisory capacity. Supervision must have included supervising
staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the
areas described in "1" above, including the 18 months of executive, managerial, administrative or
supervisory experience, as described in "1" above.

Preferred Skills

  • Exceptional leader with a proven track record in workforce development, operations, program management and service delivery.
  • Significant knowledge of adult learning principles and occupational skills training.
  • Experience directing large systems and managing senior staff.
  • Knowledge of New York City labor market and significant experience working with employers.
  • Ability to coordinate multiple projects in a high-pressure and time sensitive environment.
  • Excellent interpersonal, organizational, strategic thinking and quantitative/qualitative skills.
  • Strong communications, presentation and writing skills.
  • Ability to manage teams; implement change management processes.
  • Knowledge of government procurement principles, rules and implementation.
Additional Information

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and Roth 457 Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave.

To Apply



Normal Business Hours

Work Location

4 World Trade Center

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.