Systems Engineer, Collaboration

Annese, a ConvergeOne Company - Clifton Park, NY (30+ days ago)

Job Description


A Systems Engineer is an individual contributor with project level strategic responsibilities and a deep technical expertise in a particular technology product set. Involved tactically in projects to execute in area of specialization; installation, troubleshooting, cutover support, knowledge transfer. This role works heavily with the Practice Manager and the Solutions Architect to communicate technical issues encountered at a project level to make sure the highest knowledge level is delivered to the client in the decision making process.

Essential Responsibilities/Accountabilities

Follow Annese standardized processes and procedures for implementation and consulting.
Assist with install/project data collection during the course of the project.
Be able to work independently and in a team environment managing a range of customers and technical situations.
Provide hands on installation and support (as well as remote, phone and email).
Complete projects at client sites thoroughly and on-time.
Design, install, monitor, and maintain client unified communications environments from simple to complex multi-site networks.
Resolve service delivery and client issues as needed.
Attend all service appointments on-time, for full duration, with focus on providing quality client service.
Submit detailed records in a timely manner (time sheets, tickets, reports, etc).
Identify and escalate business and technical challenges as appropriate.
Keep accurate, timely and thorough client site documentation.
Meet with colleagues, managers and account managers regarding account status, ongoing issues and opportunities.
Attend and participate in regularly scheduled team meetings.
Available for on-call and emergency response as needed.
Identify and recommend improvement opportunities that are consistent with client needs.
Professional appearance as outlined in the Annese handbook.
Off hour work and overnight travel may be required.
Maintain a high level of professionalism with customers, vendors and staff.
Perform all responsibilities in alignment with the core values of Annese & Associates, Inc. Qualifications


CCNA Required
Experience with Cisco Call Manager (CUCM), Cisco Unity Connection Required (CUCN).
Experience configuring H323 and MGCP as well as SRST Gateways highly desired.
Experience with Cisco Unified Contact Center Express (UCCX) Highly Desired.
CCNA/CCNP Voice ( or CCVP) Highly Desired
A minimum of five years experience in the implementation, design, and/or maintenance of converged networks utilizing Cisco products.
Hands on knowledge and experience designing, configuring and maintaining of Cisco Unified Communications is preferred.
Has experience/education in most of the products that Annese install along with an in depth knowledge of some of these products.
Can support advanced level router configurations and is well versed in Layer 2 & 3 switch configurations.
Can utilize network diagnostic tools to troubleshoot network problems, and works with Annese colleagues or vendor TAC for assistance.
Strong verbal and written communication, customer facing skills, and a can-do attitude are required.
Excellent customer service and customer management skills.
Strong technical leadership is required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical work environment.

Additional Information

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and
qualifications deemed essential to the position.
Annese & Associates, Inc. is an Equal Opportunity Employer.

Annese & Associates, Inc. is an Equal Opportunity Employer.

We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.