Are you a strong communicator who can deliver top-notch customer service utilizing excellent interpersonal and time management skills? Are you the person who remains calm in fast-paced environments with competing priorities? Do you want to work at the world's premier intelligence organization? If so, the Customer Service Representative (CSR) position at the CIA is the job for you.
Customer Service Representatives at the CIA work at the corporate level supporting worldwide operations in the Human Resources Service Center, Ask HR Call Center, and Payroll and Benefits divisions. CSRs provide vital customer service and administrative support to advance the CIA's mission. As the first point of contact, the primary duties of the CSR are to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging. All work is performed primarily in an office environment under the immediate supervision of a team lead or first-line supervisor.
Minimum Requirements: High school diploma and four years of progressively responsible experience providing customer service and/or administrative support. A Bachelor's degree from an accredited college or university will be accepted in lieu of extensive customer service experience. The successful applicant will have exceptionally strong customer service skills, the ability to manage competing priorities, excellent phone and communication skills (verbal and written), problem solving skills and the ability to work effectively as a team player. Applicants should have the ability to use information technology tools, e.g., Excel, PowerPoint, and MS Word, and be willing to learn additional information systems and other related databases or software.
Individuals performing CSR work are hired under a Contract Term Agreement, not to exceed five years, and are not eligible to move outside of the designated office of assignment for the duration of the contract term period.
During the application/interview process, applicants will take an aptitude and personality assessment test.
ALL POSITIONS REQUIRE RELOCATION TO THE WASHINGTON DC METROPOLITAN AREA.
All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview and an extensive background investigation. US citizenship is required.
To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.
Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.
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