Assistant Store Manager, Scottsdale Fashion Square

Michael Kors - Scottsdale, AZ (30+ days ago)3.8


Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

REPORTS TO:
Store Manager

DIVSION:
Retail

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and

administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her

absenc

e.

MAIN

JOB

OBJECTIVE

SALES GENERATION

ESSENTIAL JOB RESPONSIBILITIES



Meet personal and store sales goals



Assist in the tracking, monitoring, and communication of business results



Ensure an elevated level of sales and service is practiced by all associates; lead by example



Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize

sales



Ensure all sales related policies and procedures are maintained



Demonstrate an in

  • depth knowledge of the merchandise, and develop product knowledge among selling staff


Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE



Ensure all associates provide the highest level of customer service



Build and maintain repeat clientele by utilizing personal

client book and assisting staff with utilizing their client books



Resolve all client problems and complaints quickly and effectively



Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS



Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory

management



Support and assist in staff training in all areas of appropriate register usage and maintenance



Understand and properl

y execute all management register functions



Participate in inventories



Understand and execute cash control procedures including: bank deposits, safe funds, petty cash



Only applicable for O

ffsite drivers: Responsible for driving product to and from the

Offsite

location on an as needed basis

MERCHANDISING/VISUAL



Assist in the implementation and maintenance of all merchandising/visual directives



Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times



Ensure del

iveries are properly processed in a timely manner



Identify and communicate product concerns in a timely manner



Communicate inventory needs to support the business goal

HUMAN RESOURCES



Assist in the recruitment, training and development of staff



Assist in ensuring the integrity of payroll and the payroll process



Continually evaluate the performance of each associate and provide constant feedback to ensure results



Resolve all human resources issues in a timely and effective manner, partnering with HR when ne

cessary



Support and provide follow-

up for all training programs, seminars etc.



Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times



Sales Supervisor(s)

DIRECT REPORTS



Stock Supervisor(s)

Minimum 3 years retail experience with 1

-

2 years specialty management.

WORK EXPERIENCE

We are an Equal Opportunity Employer M/D/F/V