Parking Operations Specialist

City of Evanston - Evanston, IL4.3

Nature of Work/Essential Functions
  • Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for range.
This position is expected to assist in the coordination and performance of parking restriction activities and operations for the Parking Division and to perform administrative functions including payroll data entry, bill payment, purchase order creation and invoice reconciliation. Assist the Parking Division in implementation of parking and transportation strategies City-wide. This position will continue the City’s high standards of service and support the City’s goals including livability and sustainability. This person will help with the Division’s goal of developing a first-class parking system that delivers the highest level of customer attention and service delivery to the City’s residents, businesses, and visitors.

ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following):

Responds to and resolves citizen inquiries and complaints, in a timely and professional manner.
Directs citizens through the process of adding and changing on-street parking restrictions.
Provides commercial and residential parking restriction recommendations.
Assists with Parking Division Projects.
Assists with development of solutions to improve the existing City-wide parking systems.
Assists in directing and/or performing area wide parking surveys/studies to identify and monitor parking patterns and issues.
Develops and maintains parking restrictions and other related databases.
Drafts monthly parking related reports, handles monthly accounts payable/receivable, payroll, and other parking related items as required.
Coordinates the process of receiving, analyzing, and approval of requests to add, modify, or remove on-street parking restrictions.
Assists as needed with disabled parking, loading zone, valet parking, and film permits requests.
Assists the Parking Division in researching and resolving area-wide parking issues.
Drafts work orders to install, modify or remove parking signage.
Assists with the development and implementation of information and education programs and materials for City residents, businesses, schools and visitors regarding parking programs including documentation, workshops and meetings.
Assists with maintaining the Parking Systems communications methods including the internet, social media, parking apps and signage.
Uses ERP software to enter payroll, pay invoices, create purchase orders and responds to billing inquiries.
Responds to user feedback regarding parking and transportation services.
Performs other duties as required or assigned.
Minimum Requirements

Must possess a high school diploma or GED and two (2) or more years of progressively responsible experience in customer service and/or public parking in an administrative capacity.
Must possess a valid driver’s license and a safe driving record.

Knowledge, skills, and abilities in the following areas:
Knowledge of or ability to learn public parking methodologies and practices; pertinent local laws, codes and regulations.
Excellent interpersonal and communication skills - including listening, negotiation, conflict resolution and persuasion.
Ability to interpret and explain City parking policies and procedures.
Skill and ability to analyze and evaluate new program techniques, methods and procedures.
Ability to prepare comprehensive and concise reports.
Ability to establish and maintain professional working relationships with those contacted in the course of work.
Knowledge of computers, including Microsoft Office, GSuite, and various other parking system programs including financial, revenue, enforcement, etc.

The ability to work in a sedentary position, with the ability to occasionally use force to exert up to 20 pounds. The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes, but have the ability work outdoors in a variety of conditions such as extreme cold, high winds, rain, snow, sleet, high temperatures and humidity. Ability to bend, stoop or work in cramped and/or tight spaces and under or inside vehicles and equipment. Ability to focus on small and distant objects, recognize depth of objects, lift, stand for long periods of time, work in cramped and/or tight spaces, work outdoors at night with reduced lighting, talk and hear. Ability to work in situations where the following can be present: loud noise levels, chemicals such as oil, fumes and gasses, paint, dust and dirt, and noxious odors

Additional Information

Work is performed under the general direction of a supervisor. Assignments may vary from day to day and may be verbal or written. The employee will need to work with other division and department staff at all levels, and with necessary resources in other departments and divisions. Work is assigned through specific projects related to strategic plans, state/federal guidelines and city/county requirements directly related to Parking requirements and standards. The employee is responsible for prioritizing work tasks, and for identifying and utilizing the appropriate resources and staff to resolve a problem or situation and/or research and analyze data. Performance is reviewed through observation, completion of projects, status reports, conferences and meetings. Guidance is provided through the City Code, departmental policies, City operating practices and procedures (Ethics/Purchasing), and other resources as applicable to the specific duties/projects assigned. Work is evaluated annually, with respect to project management, problem-solving skills, customer service, written and verbal communication, and performance in accordance with this classification standard.

The employee has regular and frequent contact with department and division employees and other City employees; regular contact with vendors and representatives; occasional contact with the general public and outside agencies.

Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.

The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847-448-8204 (voice) or 847-448-8052 (TTY).