Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
The Intern Supervisor serves as the primary, on-site supervisor and team leader for a designated shift and provides direct clinical and administrative supervision to intern crisis counselors. The Intern Supervisor provide oversight to interns answering calls on the National Suicide Prevention Lifeline program.
Here to Help Connect - H2H
Senior Manager of Care Connections
Multiple day and/or cross evening shifts
Major Duties and Responsibilities:
Provide administrative oversight to direct reports to ensure attendance, productivity, and compliance with meeting and training requirements.
Assist Interns in achieving clinical goals and requirements as it relates to their student manual/learning agreement, including group supervision to review cases and assignments (reflection papers, process recordings, etc), complete all midterm, final evaluations and all necessary academic paperwork needed for the internship.
Provide ongoing clinical supervision to direct reports; including conducting contact monitoring to assess and review application of clinical skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Training department.
Collaborate with interns on shift for clinical consultation including de-escalation of client contacts that warrant supervisory intervention (through coaching of crisis counselor and/or contact with client)
Adhere to performance-based management approach utilizing key performance indicators to make data driven evaluations
Attend monthly clinical supervision, and ongoing seminars as indicated
Maintain responsibility for meeting service levels and maintaining efficient operations during given shift. Answer hotline calls as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed to maintain service levels
Complete monthly reports as indicated for quality improvement and operations
Coordinate and manage regular communications with internal and external partners relevant to program including communicating with academic programs on the progress of intern
Work with program leadership to ensure efficient dissemination of all policy and program changes, and assist with implementation of new programs
Recommend program design modifications as needed to ensure program supports innovations in mental health
On call duties as needed
Fluency in the English language, both oral and written.
Courteous, emphatic, and professional manner.
Active listening skills to establish working alliance with clients and crisis counselors.
Knowledge of mental health resources in the New York metropolitan area.
Efficiency with information-gathering, and problem-solving, and conflict-resolution.
Superior communication skills to convey information clearly, accurately, and completely.
Ability to maintain professional demeanor when handling crisis and abusive contacts.
Superior supervisory skills, as evidenced by effective time management and multi-tasking.
Ability to work efficiently in a team and independently.
A Masters degree in Psychology, Social Work, or related field. Licensure strongly preferred.
Three years experience with the practice of assessment and/or psychotherapy, and preferably with administrative/supervisory duties.
Seminar in Field Instruction (SIFI) certification strongly preferred.
Crisis intervention and/or mental health information and referral services experience a plus.
Applicants should be comfortable working independently.
National Provider Identification number required by date of hire; instructions for securing NPI number will be provided.
Fluency in Spanish, Mandarin/Cantonese or another language is a Plus.
- Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.
Vibrant is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.