Patient Access Specialist -Assoc

Allina Health - Shakopee, MN

Full-time
Introduction

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 13 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

St. Francis Regional Medical Center, located in Shakopee, Minn., provides an array of patient care services, including The Family Birth Place, Breast Center, Cancer Center, pediatric care, rehabilitation and sports medicine, as well as a range of health education and support groups. With 798 employees, 459 physicians and 86 staffed beds, St. Francis provides a full range of inpatient, outpatient and emergency services to more than 115,000 patients each year on a collaborative medical campus with more than 30 other providers. This unique structure enables St. Francis to combine the caring and compassion of a community hospital with the modern medical technology, specialties and services found in the metro area. It is jointly owned by Allina Health, Essentia Health Critical Access Group and HealthPartners.

Responsibilities

Greet and welcome patients
Access account
Check in or interview patient
Direct patient to appointment/procedure or give instructions
Verify eligibility and benefit information for payers and work assigned work queues
Collect financial obligations from patients and provide financial counseling when appropriate
Assist with site training
Perform other job-related duties as assigned
Identify accuracy trends

Education

High school diploma or GED

Qualification/Skills

Experience

1-2 years general office experience required
1 year customer service experience required
Experience working in a high volume, fast-paced environment
Experience working with customers to gather data
Skills

Proficient in use of PC - including Word, Excel spreadsheets, and Outlook E-mail
Must be fully proficient in Excellian and insurance verification including Healthia and insurance websites
Knowledge of the components of revenue cycle
Friendly and welcoming to patients
Ability to develop immediate phone rapport with a wide variety of customers
Experience collecting money
Comfortable asking for money in person or over the phone
Ability to respond to basic questions about Allina financial assistance programs
Demonstrate basic knowledge of English, spelling grammar and communication skills
Customer oriented, must always act in a positive, professional manner
Strong communication skills, diplomacy and empathy
Ability to de-escalate basic situations including patient complaints
Professional attitude
Ability to work in a team environment
Self-motivated
Ability to organize and prioritize work and multi-task
Activity demonstrate the core values in all interactions with others
Promote a harmonious working environment
Gossiping, complaining, and personal conversations, computer games, personal reading and personal phone calls are not allowed
Ability to push a patient in a wheelchair when necessary

Work Schedule

This Patient Access Specialist - Associate position will be scheduled for evening and overnight shifts in the Emergency Department and St. Francis Urgent Care. Shifts may include 11 am-7:30 pm, 3-11:30 pm, 4 pm-12:30am, 6 pm-2:30 am, and 11 pm-7:30 am. This role also serves to call hospital-wide codes.
Location/Community Information

The City of Shakopee is located in the southwest corner of the Twin Cities metropolitan area, 23 miles from Minneapolis, on the Minnesota River. Residents of Shakopee enjoy both the atmosphere of a small town and the resources of a thriving metropolitan area. Incorporated in 1857 as a booming river town, today Shakopee is the county seat of Scott County, one of the fastest growing counties in the United States. The city has its own downtown central business district, regional medical center and business park and is home to regional entertainment attractions such as Historic Murphys Landing, Valleyfair Amusement Park, and Canterbury Park Racetrack.

Shakopee:
Located 20 miles Southwest of the Twin Cities
Population = 34,000
Service Area = 120,000

Community Resource Links:
Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune

Closing

If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.