Full-Time/Part-Time Center Associate

Kdh Enterprise, Inc. - Washington, DC

Full-time
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean and safe working environment
May open and/or close the store and perform end-of-day accounting, etc.
Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
Consistently follows up on production activity using various communication methods (telephone, email, etc.)
Operates and maintains print and finishing equipment
Presents concepts or ideas to clients

QUALIFICATIONS
Ability to obtain a notary commission.
High school diploma or GED required
Retail/customer service experience
Good communication and people skills
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Ability to obtain a notary commission.

BENEFITS
Employee Discounts
Holidays
Paid Time Off (PTO)
Paid Vacation
Sick Time
Uniforms Provided
Company iPad
Excellent Advancement Opportunities
Retirement with Company Match
Direct Deposit
Performance Bonus
Transportation Assistance
Paid Sick Time
Retirement (IRA) with Company Match
Performance Bonus 1.5% Commission