Business Intel Specialist

University of California San Francisco Medical Center - San Francisco, CA4.2

Full-timeEstimated: $61,000 - $87,000 a year
Reporting to the Perioperative Information Systems Manager, VP of Perioperative Services in Perioperative Administration, and Administrative Manager of Perioperative Services, this role will apply strong technical skills to manage projects requiring complex analytics to support Perioperative operational efficiencies and strategic planning

This position will support data collection activities across the Perioperative Services spectrum and will need to wear multiple hats to resolve highly complex problems requiring in-depth analyses of variable factors. This role will interface with frontline staff and managers to understand current state constraints, issues, and opportunities to develop systems that support short and long term operational goals in alignment with the executive leadership teams’ vision and goals.

Involves analysis of complex business problems using data to provide insight to decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Develops forecasts, recommendations, and strategic / tactical plans based on business data and market knowledge. Works with business and / or clinical units to understand and prioritize data and information requirements. Creates specifications for reports and analysis based on business needs and required / available data elements. Optimizes the performance of enterprise business intelligence tools by defining data to filter and index that add value to the user. Develops business cases to support enterprise-wide business intelligence solutions.

Required Qualifications

Three to five years of experience in business intelligence, business intelligence reporting, data mining, data analysis, and/or statistical analysis
Bachelor's degree in related area and / or equivalent experience / training
Thorough knowledge of relevant internal databases, BI applications and tools. Ability to produce high-quality reports and documentation
Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop and effective solutions
Detail oriented, with ability to manage time and organize competing priorities
Strong written and verbal communication skills with the ability to convey complex information in a clear, concise manner
Strong interpersonal skills for effective collaboration with a broad range of professional and technical staff
Proven ability to serve as a technical resource providing advice and counsel on business intelligence issues
Thorough knowledge of relevant internal databases, BI applications and tools
Highly proficient in all MS Office Suite (Word, Excel, PowerPoint, Access), database applications, and analytical software (such as Tableau, R, or others)
The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

Master’s degree in related area (IT/ Information Health/ MS, operations research, computers/systems engineering)
Familiarity with highly complex logical data design and data mapping or data conversion.
Good negotiation and influencing skills
Experience in data integration and the specification of data services
Proficient in SQL programming



Living Pride Standards

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.