Product Specialist I

Eriks - Houston, TX3.2

Full-timeEstimated: $67,000 - $93,000 a year
ERIKS North America
ERIKS ( ) has been a leading international industrial service provider since 1940. ERIKS North America offers a wide range of innovative, high-quality mechanical engineering components and associated technical and logistics services from 140 locations across the United States, Canada and Mexico under four companies—including ERIKS NA Inc., Rawson, Industrial Controls, and ERIKS Seals and Plastics. From agriculture to power generation and from oil and gas to petrochemicals, ERIKS North America provides a local presence and infinite possibilities, backed by ERIKS’ worldwide network of resources and know-how from more than 60 companies with locations in 21 countries. ERIKS North America was recently ranked 20th on Modern Distribution Management (MDM) magazine’s 2017 list of Top 40 Industrial Distributors. For more information, please visit .


Role Profile

Position: Product Specialist

Job Location: Houston (Pasadena)

Job Type: Full-Time

Status: Exempt

Summary of the Role

The Product Specialist expands relationships with existing customers by directing and supporting collaborative sales efforts to grow one or more assigned product lines in one or more assigned end markets. The Product Specialist will assist account or key account managers with closes on qualified customer opportunities, while actively collaborating with these team members. The Product Specialist works on the technical development of products, identifies business opportunities for products, maintains awareness on competing products and market activity.

Reporting to the Product Manager, the Product Specialist is responsible for achieving sales targets in the assigned product lines and/or end markets, and for supporting the product-line success of an assigned team of service centers.

The Product Specialist provides product technical support for customers, account managers and service centers. Advanced product knowledge and good problem solving skills are required for this position. The Product Specialist may be requested to engage in activities such as classroom training, on-site training, product application, or to participate in company events such as product launches.


Must maintain 100% commitment to safety policies and procedures
Supports the success and sales of the product business unit, of an assigned geography or service centers and associated account Managers, and key account customers.
Meets assigned targets for profitable sales growth in assigned product lines.
Provides product training and professional development to area account managers and inside sales representatives in order to enhance their product knowledge.
Lead demand-generating activities in the assigned market for the assigned product specialty.
Establish productive, professional relationships with key associates in assigned territory and customer accounts.
Coordinate the customer involvement of other company associates when needed, including support resources, purchasing, and management.
Recommends application and function of products by reviewing product specifications and requirements, and evaluating new product ideas.
Assesses market competition by comparing the company's product to competitors' products.
Assesses market activity by calling on customers with account managers and evaluating sales call results.
Prepares product sales budgets/forecasts which support the PBU’s growth strategy.
Provides product or end market training to improve product knowledge and grow sales.
Maintains professional and technical knowledge through continuing education; reviewing professional publications; and participating in industry groups.
Achieves assigned product sales targets.
Supports initiatives that ensure product profitability.
Achieves product growth targets in the assigned geography or end markets.
Completes required training and development objectives within the assigned time frame.

Skills and Abilities

Research and Analysis

Research and analyze market conditions
Identify key competitor and customer trends
Articulate end market requirements and opportunities
Identify opportunities for product innovation and product enhancements
Product Knowledge, Planning and Management

Support sales and marketing with the necessary product knowledge and technical expertise
Conduct product presentations
Develop sales tools and sales training material
Provide input for marketing collateral development
Implement sales plan in conjunction with all functions
Drive ongoing improvement in sales and profitability
Manage and communicate with cross functional teams
Manage product-related support, feedback and inquiries from customers
Coordinate market research to track customer feedback

Four year college degree from an accredited institution or equivalent experience
Minimum six years of sales experience in a business-to-business, large/strategic customer segment; or
A record of achievement in the Account Manager position
Product certification or equivalent technical credential
PC proficiency, customer relationship management tools
Total Rewards

Competitive compensation plan
Health Benefits: medical, dental, vision, short term and long term disability
401-k with company match
Paid time off
Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.