Full Job Description
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
If you're a Patient Liaison looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.
We have an immediate opening for an experienced and dynamic individual to join our Marketing and Customer Service Team as a Patient Liaison. This is a full-time position working Monday through Friday, regular daytime hours. An individual who is local to a SGF office is preferred and telework opportunities are available.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Liaison is responsible for:
Provide excellent customer service
Accept high volume in-bound calls, chats, and forms, screen and schedule new patients
Convert prospective patients into satisfied customers
Enter patient data accurately into database
Coordinate with other professionals throughout SGF to ensure seamless transition of patients
Find ways to increase patient satisfaction
Prepare and report new patient scheduling results to management
This position does not involve any cold calling or telemarketing
What You'll Bring:
The skills and education we need are:
Customer services experience with at least 2 years of inside sales or customer service skills
Preferred medical office experience and/or previous experience with health insurance
Strong ability to build relationships and ability to communicate information in an effective and empathetic manner
Ability to work independently as well as collaborate within and across departments
Ability to multitask and strong organizational skills a must
Bachelor's degree preferred
Bilingual in Spanish a plus
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
Competitive pay + bonus
Medical, dental, vision, and 401(k) matching
Generous paid time off and holidays
Ability to make an impact in the communities we serve
At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.