Crew Chief, READI Chicago

Heartland Alliance - Chicago, IL

Crew Leader, READI Chicago

Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society’s toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.

Heartland Alliance is coordinating READI (Rapid Employment and Development Initiative) Chicago, a network of community-based organizations on Chicago’s South and West Sides that will engage individuals at the highest risk of becoming victims or perpetrators of gun violence in an 18-month wage-subsidized transitional job (TJ) and cognitive behavioral therapy (CBT) program, followed by up to six months of follow-up case management and coaching support. The goals of READI Chicago are to: decrease shootings and homicides among those at highest risk of gun violence; create new opportunities for these same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build an infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities. The Crime and Poverty Labs at the University of Chicago will lead the program evaluation and we will also partner with the City of Chicago, the Cook County Sheriff’s Office, and the Illinois Department of Corrections

Reporting to READI Chicago’s Crew Supervisors, the Crew Leaders are responsible for supervising, supporting, and inspiring transitional workers and adhering to all READI Chicago implementation requirements. Crew Chiefs will be energetic, flexible, collaborative, and proactive - team leaders who positively and productively support transitional workers.

Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities

Supervise a work crew of 5-10 transitional workers in the performance of a variety of tasks, primarily outdoor work such as landscaping, clearing vacant lots, and cleaning sidewalks and alleys
Set team goals and ensure that work crews complete tasks and objectives to a high standard and in a timely fashion
Set individual goals, assign specific tasks to individual workers, and set expectations for their completion
Manage the transportation, distribution, maintenance, and storage of all equipment and tools associated with crew tasks
Ensure worker safety by monitoring worksites for hazardous conditions and monitoring workers for appropriate use of tools and materials
Respond to safety incidents and other relevant incidents according to policies and procedures
Safely drive transitional workers to and from work sites in company vehicle
Ensure that transitional workers clock in and out accurately for all shifts
Prepare and submit timesheets for transitional workers
Maintain control over weekly hours to ensure participants do not exceed maximum hours
Provide transitional workers with daily written performance reviews using supplied format
Provide transitional workers with coaching and guidance on successful work behaviors, and deliver constructive corrective actions when necessary
Participate in trainings to learn the principles of trauma-informed care, cognitive-behavioral therapy, motivational interviewing, conflict de-escalation, harm reduction, and other relevant concepts, and apply that knowledge on a daily basis as an integral part of worker supervision
Participate as support staff in weekly developmental activity days in which participants attend cognitive behavioral groups, and receive job readiness coaching and other services
Participate in case conferences with other READI Chicago staff to discuss service delivery plans for participants
Prepare and submit paperwork such as incident reports, mileage logs, and worker performance reviews in a timely fashion
Work closely with other READI Chicago staff across the network to provide seamless support to program participants
Provide excellent customer service to worksite partners
Other duties as assigned


Basic reading, writing, and math skills
Valid driver’s license
Excellent communication skills
Time management skills
Some prior management experience preferred
Knowledge of building maintenance, landscaping, grounds keeping, and/or related trades
Motivated, energetic, and skilled at relationship building and team building
Exercises good judgement about when to notify manager about incidents, etc.
Commitment to the mission and values of READI Chicago, as demonstrated by a professional approach that is strength-based, trauma-informed, inclusive, and grounded in human rights
Individuals with criminal records and other lived experience are encouraged to apply
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires travel to sites across the region, including program sites, TJ placement sites, unsubsidized employer partners, and other stakeholders
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is required to use hands to key, handle, or feel and reach with hands and arms.
The employee is regularly required to sit, stand and walk.
The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.