Full Job Description
APL, one of the world ’ s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce . APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Sa a d e . CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies . With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets.
Training Manager Summary
Individual is responsible for managing the creation and deployment of all training material, procedures, and processes. They will work closely with APL Human Resources to help onboard new employees, ensure all APL associates are up to date with appropriate training material as well as the most up to date operational and commercial processes. This position is accountable to the entire APL organization and will ensure that all parts of the organization have the appropriate training resources. This person is also responsible to reach out both internally and externally to ensure that APL has the most up to date and relevant training content and methods. This role will also work with commercial, operations and customer service to assist with problem root cause analysis of processes working with internal and external parties to identify progressive efficiencies. They will also ensure full alignment with CMA CGM Group training priorities, content, and processes.
Functions & Duties
Create and manage formal training programs across all APL company segments.
Develop new training programs tailored to the experience level, aligned with APL and CMA CGM Group objectives.
Build and maintain an APL training library for use at any time
Build and maintain instructional APL videos for use within APL and the larger CMA CGM group.
Drive New Hire Onboarding program with all APL functions.
Work with respective managers to deliver training and incorporate functional experts.
Maintain continuity of training program across all APL functions.
Process Development & Enhancement
Analyze current processes with key clients and internal stakeholders to identify process gaps and optimize effectiveness
Suggest and implement enhancements as required with the assistance of management
Collaborate with APL and CCA BPM (Business Process Management) team to resolve and implement improvement projects
Assist with the development and maintenance of standard processes, best practices, and work aids.
Maintain and streamline communication and process standardization amongst APL US teams, CMA CGM US teams, HO and APL overseas offices.
Train Customer service, operations, sales and trade teams, with the support on LARA skills, ensuring that all users have the appropriate knowledge for their role
Train Military Teams on the PAT / TEAMS application.
Act as SKU for the APL organization
Miscellaneous Related Duties and Projects as assigned by management.
Knowledge Skills & Abilities
Knowledge of CC Group systems (LARA, etc.)
Advanced working knowledge of shipping industry.
Advanced knowledge of import and export processes.
Advanced knowledge of rates, invoicing, service contracts, boiler plate agreements, and tariffs.
In depth understanding APL/CMA CGM Organizational processes and ownership of said processes.
In depth understanding of APL/ CMA CGM network and key contacts
Intermediate working knowledge Excel required, (i.e. data manipulation, filters, pivot tables)
Strong written, verbal, and cross-functional communication skills
Advanced user of Office 365 suite, LARA, SharePoint,
Strong presentation and organization skills
Ability to work autonomously
Strong time management skills
Strong analytical skills and p roblem solving skills
Ability to shift quickly from topic to topic.
Ability to prioritize work and make decisions based on level of urgency.
Education and Experience
High school diploma or GED required with 2 to 4 years of experience required and an associates or bachelors degree with 4 to 6 years experience preferred.
APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.
Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com .