Client Care Specialist

The Anderson Group Real Estate Services - Nashville, TN

Full-time

JOB DESCRIPTION

*Due to the high volume of inquiries, serious applicants should submit their cover letter, resume, and DISC profile (https://www.tonyrobbins.com/disc) to info @ JoshAndersonRealEstate.com*

The role of the Client Care Specialist is to help our team service our clients with seamless, top notch customer service from contract to close allowing our sales staff to focus on what they do best: convert leads into clients & negotiate successful deals resulting in increased commission! Attention to detail, a systematic approach, creative problem solving, exemplary customer service and communication skills are necessary to assist the team’s efforts in servicing our clients. The main priority of this position is taking care of the numerous details and checklist items that arise from the time a purchase agreement is accepted until successful closing.

DESCRIPTION OF DUTIES

Client Care/Real Estate Specific:

· Read and process all contracts

· Maintain client files

· Responsible for effective communication with clients to ensure that fiduciary service is delivered from contract to close

· Prepare addendums and coordinate signing

Team Communication:

· Keep sales team updated regarding their files

· Communicate with Keller Williams front desk & market center administrator regarding our files

· Responsible for keeping the team updated on the progress of all contracts and advising team members when they need to be involved in negotiations or problem resolution

· Build rapport with cooperating agent and/or their assistant

Lead Tracking/Database Management:

· Manage database entry

· Utilize action plans & check lists

· Mark activities done

· Update contact notes

General:

· Follow up on all details, outstanding items, & requests for all files

· Obtain preliminary settlement statement paperwork & obtain agent approval prior to closing

· Track & submit all checks to office

· Maintain all vendor & service provider files

· Participate in implementation and constant improvement of systems

· Additional duties as assigned

Desired Skills and Experience

· Key skills & abilities:

· Technology savvy - able to learn new programs quickly and able to troubleshoot common issues

· Strong computer skills, MS Office, MLS, databases, Dotloop

· Attention to detail, high-level accuracy with documents

· Solid understanding of the real estate contract including writing offers and counter offers

· Concerned about doing things the right way

· Ability to assess, prioritize and act quickly

· Ability to bring about order in the midst of chaos

· Learning based mentality

· Deadline driven

· Open to new ideas and systems

· Service based attitude

3+ years of real estate executive assistant or office management experience is required. A real estate license is preferred but not required. Candidate must have a reliable car and be licensed and insured and ideally live in or near Nashville, TN

Hours: 40+ hrs / week M-F, some flexibility on the weekends required. This is not a typical "9 to 5" position.

Benefits: paid vacation and sick days

This is a full time, direct hire, and permanent position.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Real Estate: 2 years

Job Type: Full-time

Experience:

  • Real Estate: 2 years (Required)

Education:

  • High school or equivalent (Required)