Unison Consulting, Inc. (Unison) is a leading aviation consulting firm with more than 35 years of experience advising clients around the world. Unison has provided aviation consulting services to over 150 airports throughout the United States, Canada, South America and the Caribbean, including 17 of the 25 busiest U.S. airports. Unison is a recognized industry leader. Therefore, we seek self-motivated, driven individuals to help us bring innovative ideas to our clients. Interested individuals should have talents and experience commensurate with the type of position being pursued.
THE POSITION
The Assistant Operations Manager is responsible for the day-to-day operational management of concessions including tenant relations, lease monitoring and operations, site inspections, customer service, management reporting and related activities at O’Hare International Airport. The ideal candidate must be self-motivated, results driven; must be able to work flexible hours that will include nights, weekends, and holidays; must possess good communication skills, interpersonal skills, client relationship skills, and project management skills. Various other airport and concessionaire projects may be assigned to the Assistant Operations Manager. This position will report directly to the Operations Manager. This position is full time and on site.
Primary Responsibilities:
· Perform daily walks of terminal and concession facilities to assure consistent concessionaire performance and lease compliance.
· Conduct inspections and reviews of stores and restaurants as assigned by the Operations Manager to assure compliance with lease terms; health and safety codes; safety, security, and FAA and federal regulations; other City codes, regulations, and initiatives. As necessary, coordinate with City Heath and other Department representatives.
· Document deficient conditions found during walks, reviews, and inspections and report findings to City and concessionaire. Monitor remediation of deficiencies and conduct follow-up inspections.
· Support liaison activities among client, concessions management services team, and concessionaires.
· Assist coordination of concessions response when stranded passenger program is enacted.
· Assist coordination of concessionaire delivery, logistics, and storage and support needs.
· Assist preparation of periodic management reports.
· Perform other tasks as assigned by Operations Manager.
THE CANDIDATE
The successful candidate will be a professional with demonstrated experience in a similar role with a strong preference for candidates with previous operations management experience.
Experience and Training:
· Preferred experience in one of the following areas: Operations Management, Commercial Property Management, Food & Beverage Management, or Retail Management.
· Preferably certified as Serv-Safe Certified food manager or the ability to obtain food safety manager certification within 90 days of employment commencement.
Knowledge, Skills and Abilities:
· Proficiency in MS Office.
· Highly organized and project oriented.
· Excellent business writing and verbal communication skills.
· Great positive attitude and a willingness to learn new skills.
Professional and Personal Characteristics:
· Results-oriented and high energy.
· Demonstrated organizational skills.
· Strong analytical and technical skills.
· Outstanding oral and written communication skills and the ability to interact with a broad constituency.
· Highest level of personal integrity.
· Ability to multi-task in a fast-paced environment.
· Ability to prioritize work and meet deadlines.
· Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues.
· Creative and innovative approach to solving problems and resolving issues.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Chicago, IL 60666 (Required)
Ability to Relocate:
- Chicago, IL 60666: Relocate before starting work (Preferred)
Work Location: In person
