Hourly Wage Estimate: $19.48 - $27.28 / hour
Learn more about the benefits offered for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Do you have the career opportunities as a Medical Facility Call Representative you want with your current employer? We have an exciting opportunity for you to join Denver Surgery Centers CBO which is part of the nation's leading provider of healthcare services, HCA Healthcare.
- This position is Full-time with required on-site training in our Denver, CO office and the possibility to work from home after meeting and maintaining productivity standards.
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
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Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
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Free counseling services and resources for emotional, physical and financial wellbeing
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401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
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Employee Stock Purchase Plan with 10% off HCA Healthcare stock
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Family support through fertility and family building benefits with Progyny and adoption assistance.
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Referral services for child, elder and pet care, home and auto repair, event planning and more
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Consumer discounts through Abenity and Consumer Discounts
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Retirement readiness, rollover assistance services and preferred banking partnerships
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Education assistance (tuition, student loan, certification support, dependent scholarships)
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Colleague recognition program
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
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Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a Medical Facility Call Representative where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
We are seeking a Medical Facility Call Representative who contributes to the company’s mission, vision, and values by handling various business office functions. You will be responsible for assisting patients with billing inquiries and take payments by phone.
What you will do:
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Take inbound customer calls and provide accurate, satisfactory answers to their queries and concerns
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Assist patients in understanding their bill, take payments over the phone, setup payment arrangements and provide ledger statements
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De-escalate situations involving dissatisfied customers, offering the patient assistance and support
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Communicate with facility office staff and Administrators, as well as business office teams to resolve customer inquiries
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Demonstrate excellent customer service skills
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Consistently demonstrate an ability to work as a team player
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Other duties as assigned
Qualifications you will need:
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One to three years’ experience working in a physician’s office, clinic or hospital setting strongly preferred. A firm understanding of insurance contracts as well as precertification and benefit verification requirements strongly preferred
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Computer, analytical, written, and verbal communication skills required. Must be able to function in a fast-paced work environment, multitask, and appropriately prioritize work. Must demonstrate an ability to contribute to a positive work environment as well as project a courteous and professional demeanor towards the interdisciplinary team.
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Valid BCLS Certification upon employment, online certification not acceptable
This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).
The Continental Ambulatory Surgery Division in the Denver area includes 18 ambulatory surgery centers (ASCs). Five ASCs are single-specialty GI centers, two are single-specialty urology ASCs, and the remaining 11 centers are multi-specialty. These busy and fast-paced facilities provide outpatient services to patients aged 6-months or older with a variety of medical needs. The size of our ASCs support a strong and positive culture where everyone knows one another and works together as a team.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Facility Call Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
