Full Job Description
At 7-Eleven, the entrepreneurial spirit is in our DNA and has been ever since our inception over 90 years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk, eggs, fruits and vegetables to better serve the needs of our neighbors and long-time customers. It’s the aspiration that led us to become the largest convenience retailer in the world with over 60,000 stores across 19 countries.
You may know 7-Eleven as your friendly neighborhood store. Today, we are redefining convenience in big ways through the seamless integration of physical and digital experiences. We want talented, customer obsessed and entrepreneurial people like you to come make history with us. We are here to make a lasting change, and that change starts with you.
In this role supporting the next generation of 7-Eleven stores, the Restaurant Associate will be an important team member in a large format, large volume store that has food and beverage service, an enhanced customer experience and a revitalized customer-obsessed way of interacting with our neighbors and customers. This is a high visibility role in a new flagship store.
The primary responsibilities of the Restaurant Associate position include but are not limited to:
Contribute to a culture in the store where we always start with the customer in mind and do the right thing for the customer
Contribute to a culture of accountability to our customers by providing prompt, efficient and extraordinary customer service
Comply with 7-Eleven programs, policies and procedures as well as regulatory requirements
Aid in maintaining a clean, customer-friendly environment to enable the restaurant and store’s success and high regard as a member of the local community
Be a problem-solver for customers and the store to provide the best place for customers to dine and shop and team members to work
Assists in preparing food and beverage items per required menus and recipes while maintaining quality standards and adherence to sanitation regulations
Provide very friendly food and transaction service by efficiently serving and checking out customers on an electronic order taking system and/or cash register
Receive cash from customers and give correct change
Perform all regular cleaning activities and other tasks that are included on job assignments recognizing each assignment’s contribution to overall restaurant/store success and customer experience
Forecast, order and stock merchandise (upon completion of training) to optimal levels for a great customer experience
We are looking for applicants who exhibit the following qualities:
A courageous leader that will do the right thing for the customer
Consistent and reliable personal leadership to contribute to a customer-obsessed team
Cheerful and positive attitude with a bias for action and results
Values teamwork and receiving coaching to work toward positive customer outcomes
Is passionate about serving others and is willing to go the extra mile to be the best part of a customer’s (or coworker’s) day
Maintains a neat personal appearance in accordance with company uniform and personal appearance policy to foster an extraordinary customer-centric, food-forward culture
High School Diploma or equivalent preferred
(1) year’ retail experience preferred
Skills include but are not limited to:
Must be able to communicate clearly and effectively with customers and coworkers
Demonstrated customer service skills and competencies
Display a strong understanding and commitment to 7-Eleven’s Customer Service Vision and high operating standards
Comfortable learning and using new digital tools and technologies
Ethical, honest, trustworthy, and respectful
Kneeling, Stooping, Walking, Standing, Bending, Repetitive Motion, Floor To Waist Requirements: Up to 50 lbs., Waist To Shoulder Requirements: Up to 50 lbs., Overhead Lifting not required, Carry 20 feet requirements: Up to 50 lbs.