Reporting directly to Lead, HR Solutions, the Specialist, HR Solutions member will provide excellent customer
service to all Tier1 HRSC incoming inquiries. The high-level focus of this role is to create a warm and engaging
employee experience by delivering extraordinary customer service and prompt acknowledgement/response of all
received inquiries.
At Skechers, we strive to create a work environment and culture where our teams thrive. Our HR Solutions
Center (HRSC) is the central hub of the people experience. The Specialist, HR Solutions member will deliver
critical services and operational support to all team members across the entire US, ultimately allowing business
results to advance as our teams across all functions support our customers. This role leverages expertise in one
or more HR disciplines which include but not limited to payroll, benefits, HR operations, and talent acquisition.
Expertise in these disciplines will help address, resolve, and analyze HR cases while simultaneously
recommending creative solutions and proactive adjustments to mitigate recurrences.
ESSENTIAL JOB RESULTS-
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Receive and respond with expertise to HRSC tickets, incoming calls, and messaging escalations. Will provide warm transfers from across our network of departments and will provide all US employees and leaders with prompt, accurate, and professional replies while managing dynamic work duties as assigned.
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Leads with customer service in mind and displays empathy, sensitivity, and diplomacy while delivering effective/efficient and prompt response methods.
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Analyzes and troubleshoots wide variety of incoming incidents across an array of systems and processes to help address root causes and record/document for internal HR to review.
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Increases personal knowledge of HR policies, procedures, practices, updates the HRSC knowledge data base as needed - Edits, updates, and records changes in real time amidst an evolving work climate to ensure data is always up to date.
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Responsible for a variety of HR admin and program tasks including but not limited to HCM transactions, compensation reviews and changes, payroll approval/audit/completion, onboarding and offboarding cases, I-9 review and or completion, etc.
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Exercises excellent communication and written skills to track the high volume of incoming inquiries, handoffs via email and tickets, and ultimately ensuring every received inquiry receives a resolution. About.Skechers.com | #skecherscareers
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Ensure HIPAA compliance by safeguarding and protecting confidential information that is retrieved via customer service engagement and maintain confidentiality in all aspects of customer’s care and data management.
ADDITIONAL RESPONSIBILITIES-
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Ability to remain flexible during fast paced changes
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Will assist department with special projects: o As assigned
SUPERVISORY RESPONSIBILITIES-
JOB REQUIREMENTS-
- Excellent written and verbal communication skills
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Has general knowledge throughout HR disciplines and has demonstrated ability to self-learn utilizing the HR Knowledge Data Base Excellent organizational and time management skills with the ability to oversee multiple priorities and produce high quality work in a fast pace setting • Proficient with Microsoft Office Suite
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Able to accept other duties as assigned due to the rapid changing nature of work
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Demonstrate excellent interpersonal skills and positive attitude
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Willingness to go the extra mile to contribute to the success and dynamic of the HRSC
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Delivers high quality customer service throughout every engagement • Demonstrates the ability to maintain confidentiality and trust on all level se
EDUCATION AND EXPERIENCE-
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Minimum of three (2) years’ experience in customer service HR o Bachelor’s degree in business or equivalent, but experience and/or other training/ certification may be substituted for education
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HR Certification is a plus
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Commitment to Skecher’s core beliefs and business vision
$33-$37/Hourly
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [email protected].
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
