Store Manager - #61

Parker's Convenience Stores - Beaufort, SC3.4

Full-timeEstimated: $23,000 - $32,000 a year
LOCATION: Parker's #61 - 6 Barrel Landing Road, Okati SC, 29909

TITLE: Store Manager

FLSA: Exempt

REPORTS TO: District Manager

ESSENTIAL FUNCTION: Responsibility to successfully lead, plan, organize, and control the activities of convenience store operations to include gasoline, retail, and food service.

Store Financial Performance

  • Responsible for controllable costs, sales projections, and operating profit
  • Accountable to following systems and procedures designed to control supplies, lottery, shrink, and expenses
  • Ensure control and protection of store inventories by verifying quality and quantity of deliveries, must not accept damaged, spoiled, or out of date product, and make certain credits are received for all returned product
  • Monitor and document promos, voids, and waste; identify trends and must be proactive in finding resolution
  • Take corrective action to prevent or resolve inventory losses caused by employee or vendor theft and accounting errors
  • Follow labor budget based on established labor model, sales history, and current trends
  • Train and motivate employees to suggestively sell promotions and loyalty programs
  • Make certain store displays are set up in accordance with plan-o-grams and merchandising requirements
  • Follow established build-to levels for all products when ordering; must not permit vendors to deliver more than amounts requested
  • Ensure products are only purchased from approved vendors
  • Conduct inventory counts on merchandise as requested by the company and accurately account for un-sellable product
  • Assure proper ringing, reporting, and accounting of all sales including merchandise, gasoline, lottery, coupons, and gift cards
  • Complete responsibilities within established deadlines and maintain commitments
  • Customarily exercise discretion and independent judgment to ensure sound operations
Shift Management

  • Ensure that excellent standards for customer service, merchandising, operational safety, and security are met during each shift
  • Support the team with hands-on management style and lead with a sense of urgency and purpose
  • Keep restrooms clean and sanitized (toilets, sinks, counters, floors, and mirrors); stock paper products
  • Assist team members as needed, stay productive during each shift, and make best use of time
  • Complete fuel surveys and bank deposits as necessary
  • Complete and delegate shift checklists, daily side work, store walks, and cleaning projects and ensure the completion of tasks
  • Make certain store shelves, coolers, freezers, and displays are fully stocked, rotated and fronted at all times; prevent out of stocks
  • Maintain clean beverage, condiment, and surrounding areas, sweep floors throughout the shift, and stock all necessary supplies
  • Maintain cleanliness of retail and work areas including storage areas
  • Make certain aisles and walk ways are cleared at all times in compliance with ADA Title III requirements
  • Maintain cleanliness of gas pumps and make certain pump toppers, squawkers, crind strips and column signs are clean, current, and posted throughout each shift
  • Make certain outside lights, canopy lights, pumps, and air machine are clean and in good working condition
  • Monitor and empty trash containers when ¾ of the way full
  • Create great “curb appeal” by keeping parking lot, walkways, landscaping, and grounds free from weeds, litter, and debris
  • Adhere to company safety and security practices at all times; ensure the use of wet floor signs as needed
  • Eat and drink in a designated area of the store away from customer view, food preparation areas, registers, and electronic equipment; hold employees accountable to do the same
  • Follow instructions and complete projects or tasks as requested by immediate supervisor
  • Complete responsibilities within established deadlines and maintain commitments
Customer Service

  • Maintain working knowledge of products in the store to answer employee and customer questions
  • Train employees to suggestively sell weekly and monthly promotions and food and beverage specials
  • Make certain all products in the store have an accurate price displayed
  • Lead by example in greeting all customers as they enter the store
  • Interact with customers in a respectful manner and create a friendly atmosphere
  • Assure fresh, hot coffee and beverages are available at all times
  • Aid and assist customers at self-serve islands as needed
  • Perform “concurrent duties” of non-exempt tasks during appropriate times to ensure customer satisfaction while being in charge
Food Service Responsibilities

  • Work with Kitchen Manager to ensure company expectations are met within the deli department
  • Make certain that food is fresh and ready at designated times and deli is adequately staffed
  • Monitor standards for shelf life, product quality, and presentation of product in the store
  • Make certain food is held at proper temperature; conduct temperature checks in refrigeration and freezer units.
  • Hold employees accountable to frequently washing hands and wearing gloves when handling ready to eat food
  • Ensure clean, organized food preparation areas and swept floors
  • Hold employees accountable to wearing hair restraints and non-slip shoes for every shift
Communication with employees and management

  • Speak honestly and act with integrity at all times
  • Effectively communicate procedures, promotions, and new products to employees
  • Proactively make employees aware of weekly schedule changes and confirm accuracy of hours worked
  • Address employee concerns in a reasonable and fair manner that is consistent with the values expected by the Company
  • Earn the trust of others through open, honest communication and consistent follow through
  • Immediately report all safety issues, incidents, and maintenance needs to the District Manager.
Coaching, development, performance, and morale of management teams and staff

  • Make certain employees are well trained and are able to perform their assigned job duties
  • Demonstrate knowledge of company’s mission, purpose, and goals with the ability to help employees successfully achieve them
  • Anticipate and address talent needs through proactive recruitment, staffing, and training activities
  • Follow established interviewing and hiring procedures as required by the company
  • Accountable for the development of employees through the use of Parker’s training materials and systems
  • Make certain employee applications, interview guides, reference check forms, and all other personnel information are kept in a secured location at each store
  • Make recommendations which are “given particular weight” for hiring and firing other employees within the store
  • Utilize review process as a tool for employee talent development, promotion, and advancement
  • Focus on the retention of quality employees by providing opportunities for growth and development
  • Provide personal recognition of employees to acknowledge their contributions
  • Provide a leadership climate that promotes fair and consistent application of company policies and procedures
  • Provide “added value” to the store through building relationships, supervising, coaching, and mentoring of staff
  • Perform other duties as assigned by management
Compliance to company standards, systems, procedures, and policies

  • Responsible for ensuring all employees are clocked in while on duty and prior to performing any work
  • Adhere to federal, state, and local laws regarding alcohol and tobacco sales and hold employees accountable for doing the same
  • Maintain working knowledge of policies in the employee handbook
  • Make certain company safety, robbery prevention, and security procedures are communicated and practiced by all employees while performing their work duties
  • Lead by example with excellent personal appearance, uniform, and personal hygiene standards
  • Properly use chemicals when cleaning and comply with SDS regulations; hold others accountable for doing the same
  • Must be reliable and punctual in reporting to work as scheduled; enforce company time and attendance policy
  • May not sign contracts on behalf of the company
  • Maintain confidentiality of all company information; must be forthcoming in reporting all policy and procedural violations and any wrongdoing to Management or Human Resources
  • May not discharge or change the pay rate for any employee without Human Resources approval
  • Responsible for ensuring the completion of all required documentation in compliance with payroll, state and federal labor laws, and company personnel policies
  • Prior management experience in a retail operation or experience within Parker’s
  • Must maintain a current, valid, and unrestricted driver’s license
  • Successful completion of ServSafe Certification
  • Successful completion of age restricted alcohol and tobacco sales training
  • Successful completion of UST Training
  • Able to provide excellence in service, perform basic mathematical calculations, read and write, and understand and follow instructions
  • Must be detail-oriented and accurate
  • Must have good interpersonal and problem solving skills
  • Ability to multi-task effectively in a busy environment
  • Store Managers are scheduled a variable five day, 50 hour work week or as business necessitates

The characteristics described here are representative of those an employee encounters while performing the essential functions of food service position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shift Length – Varies – 8 to 10 hour shifts
Flooring and Lighting – Cement, tile, textured flooring and florescent lighting
Environment – Subject to wet floors, temperature extremes, and loud noise
Must be able to stand for long periods of time – this job will require constant walking, standing, squatting, and reaching.
Must be able to lift 35 lbs. - occasionally up to 50 lbs.
Must be able to continuously bend, squat reach and twist.