SUMMARY OF PROGRAM/PROJECT:
Technatomy is seeking a motivated, career, and customer focused Senior System Administrator to join our team in Fairfax, VA or remote, in support of the Department of Veteran’s Affairs Identity and Access Management (IAM) program. The candidate will be responsible for providing level 3 solution support and technical troubleshooting for the management, configuration and migration of IAM products, particularly Tivoli TFIM/ISAM appliances, IBM DataPower and cloud-based virtual objects throughout the Development, SQA, Pre-Production and Production Environments. IAM Services comprise a number of COTS software products and custom code, which are cohesively integrated with multiple interconnected internal and external systems providing access and identity management services utilizing the Enterprise Services framework.
POSITION DESCRIPTION (Duties and Responsibilities):
The Senior System Administrator shall have a broad background in data center management (build, administer, troubleshoot and support activities).
The qualified candidate must have in-depth experience supporting project managers, technical team leads, and other technicians with release management, software and system implementation activities
The Senior System Administrator shall provide development, deployment, administrative, and troubleshooting expertise for Tivoli TFIM/ISAM.Ability to perform these tasks with IBM DataPowers a plus.
Possessing a sense of urgency and attention to detail, demonstrates an ability to work within a fast-paced and collaborative environment, and has excellent skills in Leadership, building relationships, communicating effectively at all levels with the customer and the support team, scheduling, and serving the needs of others. Most importantly, the candidate must be responsive and has a propensity to get things done.
Perform as part of a team that will be transitioning critical, cloud-based, customer-facing production systems from one service provider to another new service provider.
KNOWLEDGE AND SKILLS REQUIRED
Strong knowledge and experience with IBM ISAM and TFIM policy configuration, application integration, deployment, and Troubleshooting
In-Depth experience with managing and supporting IBM Tivoli Federated Identity Manager (TFIM) and Security Access Manager (ISAM)
Proficiency in tuning, monitoring, load balancing, high-availability, and clustering
In-depth experience with web services with emphasis on security
In-depth experience with SSL troubleshooting, services instrumentation, monitoring, logging
In-Depth experience working with LDAP, SAML, Kerberos, web services and Representational State Transfer (REST) interfaces
Knowledge of Apache Tomcat
Knowledge of security issues, techniques, and implications across computing platforms
Ability to work some evenings and weekends(Team Support Services Requirements)
Mature approach with a focus on customer service, responsiveness, rapport-building, listening, and questioning skills
Ability to accurately document all activities, status, and resolution of issues
Excellent communication, fluent written and verbal English, including collaboration and customer service skills
Analytical and problem-solving ability, attention to detail
Have a reliable, cable or FiOS Internet Connection at home
Have a reliable voice communication service
Excellent analytical skills, creativity and flexibility regarding problem solving
Experience working in and with virtual global teams in a matrix organization
Ability to interact effectively and cooperatively in a teaming environment
Self-starter and team motivator, able to work pro-actively in fast-paced environment with minimal direction/supervision
Open minded, able to share information, transfer knowledge and expertise to team members
Able to work independently and respond to multiple and conflicting requests under tight deadlines and in a dynamic working environment
Extreme attention to detail
Strong experience with Data Center Operations best practices
Ability to perform highly detailed work on multiple, concurrent tasks
KNOWLEDGE AND SKILLS DESIRED by Prime/Customer/Technatomy:
Minimum 5 years professional experience
Experience within the Department of Veteran Affairs Office of Information and Technology (OI&T) environment
Experience with system, application, and data migrations to MS Azure and/or AWS Cloud platforms
Experience with DataPower AAA (Authentication, authorization, and Auditing)
Experience with system, application, and data support in Cloud environments – MS Azure, AWS, Google
Experience with VA OIT/PD software development lifecycle and processes
Experience with Agile/SCRUM methodology
Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.