Customer Service Specialist

CVS Health - Jackson, TN3.4

Full-timeEstimated: $28,000 - $35,000 a year
EducationSkills
As a Customer Service Specialist - Refill Team you will…
  • Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
  • Triaging calls to various departments.
  • Verifying patient demographics and insurance information to ensure accurate shipment.
Directly impact a patient’s life by processing new patient orders and updating electronic medical records, working with the Patient Admissions department to help bring a patient on service with the Company.

Required Qualifications
Minimum one year experience working in a customer service environment.
  • Experience with data entry.
  • Experience working in Microsoft Office, specifically Excel, Outlook and Word.
Preferred Qualifications
Home infusion or durable medical equipment (DME) experience.
  • Call center experience.
  • Experience working in a healthcare environment.
Education
Verifiable High School Diploma or GED is required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.