Candidate Experience Manager, Google People Services Operations

Google - Mountain View, CA (30+ days ago)4.3


The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.

As a Candidate Experience Manager, you'll be responsible for ensuring magical experiences for Leadership candidates at Google, beginning from when they are extended their offer through to when they start their new role. As a face of Google for these new or internally-transferring leaders, you will be focused on providing first-class mobility support by helping them navigate potential complexities in areas including (but not limited to) relocation, immigration and tax. You will be responsible for anticipating the needs of the leader and always being available to help resolve issues by working with the respective stakeholders.

Great just isn't good enough for our People Operations team (you probably know us better as "Human Resources"). Made up of equal parts HR professionals, former consultants and analysts, we're the champions of Google's colorful culture. In People Ops, we "find them, grow them, and keep them" - we bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities
Deliver seamless, high-touch mobility support for new hire and internal mobility leadership candidates to ensure a smooth transition into Google or to a new role internally.
Establish trust and rapport with Leadership candidates to become their trusted advisor as well as someone they reach out to for any concern/challenge related to their mobility and onboarding journey.
Coordinate and facilitate requests with Google's mobility vendor network to ensure timely delivery of immigration, tax and relocation services to new and transferring leaders.
Identify potential risks/escalations, and partner with the internal stakeholders (Google People Services Operations Mobility Program Managers, People Partners/Consultants, Global Mobility Solutions etc.) to resolve them.
Qualifications

Minimum qualifications:
BA/BS degree or equivalent practical experience.
6 years of experience in customer service.

Preferred qualifications:
Experience in working with executive leadership and comfortable to handle conflict, be diplomatic and maintain grace under pressure. Experience in executive onboarding.
Ability to work collaboratively in a team environment and effectively influence stakeholders, vendors and international teams.
Highly driven and well organized individual, with a passion for exceptional customer experience and great interpersonal skills.
Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations.
Demonstrated organizational, project management and problem-solving skills with impeccable multi-tasking abilities.
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