Information Technology Specialist

US Department of Justice - Portland, ME

Full-time | Part-time
Duties
Summary
The office prosecutes federal crimes and represents the interests of the United States in criminal and civil cases. For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 19-ME-10476664-MS

Responsibilities
As an Information Technology Specialist in the United States Attorney's Office (USAO), you will:

Installs, configures, and upgrades commonly used hardware and software systems.
Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
Assists customers and clients in identifying and describing IT requirements for business and legal applications.
Performs diagnosis of recurring network problems and service interruptions.
Catalogs computerized graphics and other images for use in trials, meetings, and training.
Responsibilities will increase and assignments will become more complex as your training and experience progress.
Travel Required
25% or less - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
11

Job family (Series)
2210 Information Technology Management

Similar jobs
Information Technology Specialist (It Specialist)
Requirements

Requirements
Conditions of Employment
You must be a U.S. Citizen or National
Background investigation, credit check, and drug test required
You must be registered for Selective Service, if applicable
If selected, you may be required to complete a one year probationary period.
You must meet all qualification requirements upon the closing date of this announcement.
Qualifications
GS-5: To be eligible at the GS-5 level you must meet one of the following:
General Experience: You must have at least ONE full year of general experience equivalent in the Federal service or equivalent Information Technology (IT) experience in the private or public sector demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving. General experience also includes performing the following types of duties: Assists colleagues and staff with system applications, communicates with customers exchanging IT related information; understands and adheres to standard operating procedures.
OR
Education: Successfully completed a bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-7: To be eligible at the GS-7 level, you must meet one of the following:
Specialized Experience: You must have at least ONE full year of specialized experience equivalent to the GS-5 level or equivalent Information Technology (IT) experience in the private or public sector demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving. Specialized experience also includes performing the following types of duties: assisting with performing a variety of tasks associated with the operations and administration of IT systems; applying basic IT principles and practices to provide software/hardware maintenance support; providing user assistance on basic computer applications; and assisting with network monitoring and management.
OR
Education: One full year of graduate level education in a degree program such as computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
Combining Education and Experience: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. To compute this, first determine your qualifying experience as a percentage of the experience required. Second, determine your graduate education as a percentage of the education required under letter B above. Then add the two percentages together. The total must equal at least 100% to qualify.
OR
Superior Academic Achievement : Possess a Bachelor's Degree or expect to complete the requirements for a Bachelor's degree within the next 9 months AND possess at least one of the following criteria: class standing in the upper third of the graduating class; an overall GPA of 3.0 OR at least a 3.0 based on courses completed during the final two years of my curriculum; a GPA of at least 3.5 based on the average of required courses completed in my major field OR based on the average of required courses completed during the final two years of my curriculum; OR election to membership in a national scholastic honor society.

GS-9: To be eligible at the GS-9 level, you must meet one of the following:
Specialized Experience: You must have at least ONE full year of specialized experience equivalent to the GS-7 level or equivalent Information Technology experience in the private or public sector demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving. Specialized experience also includes performing the following types of duties: performing a variety of tasks associated with the day-to-day operations and administration of IT systems; applying network systems management methods including systems performance monitoring; providing user training and assistance on a variety of computer applications; and performing ongoing network monitoring and management.
OR
Education : A master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; OR 2 full years of progressively higher level education leading to a master's degree or equivalent graduate degree.
OR
Combining Education and Experience: Possess a combination of education and experience as described above. To compute your qualifying experience as a percentage first determine the number of months of specialized experience you have as a percentage of 12 months. To determine your qualifying education as a percentage, determine the number of semester hours you have completed towards your Master's degree. (Only graduate education in excess of 18 hours may be used in the calculation). Add the two percentages together; they must equal 100% in order for you to qualify.

Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)- The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Education
All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov
OR
Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html . All documentation must be in English or include an English translation.
Additional information
Payment of relocation expenses will not be authorized

The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.

Veterans' Preference- If you are entitled to Veterans' Preference, you must indicate the type of preference you are claiming in your application and submit the appropriate documentation, as specified below.
In order to verify your Veterans' Preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates: 1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.
In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower if a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference" dated October 2013 and all the other required documentation identified on the reverse side of the SF-15 to support your preference claim.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov .
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
EEO Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, status as a parent, genetic information, disability, age, membership or nonmembership in an employee organization, or on the basis of personal favoritism.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Your complete application package (resume/supporting documentation, online questionnaire, and USA Hire Competency Based Assessment) will be evaluated and rated using DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified . Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest quality category (i.e., Best Qualified).

You will be rated on the following Competencies (see The Delegated Examining Operations Handbook, Appendix F for definitions):
Attention to Detail
Customer Service
Oral Communication
Problem Solving
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading
Reasoning
Self-Management
Stress Tolerance
Team Work

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Background checks and security clearance
Security clearance
Other

Drug test required
Yes

Required Documents

Required Documents
To apply for this position, you must submit a complete Application Package, which includes:
  • Required: Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).
  • Required: Your resume showing relevant experience and dates (month/day/year) of employment and work schedule for each (e.g., part-time XX hours per week or full-time). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. (cover letter optional).
  • Required if you meet qualifications based on education: An unofficial college transcript (Note: If you are selected for this position, official transcript will be required prior to your first day.) and foreign education evaluation documentation, if applicable, as described under the "Qualifications" section of this vacancy announcement.
  • Required, if applicable: Veterans' Preference documentation. (See Benefits and Other Information section for details.)
  • Required, if applicable: CTAP/ICTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.
  • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, you must submit documentation to support your request, including the Reasonable Accommodation Request Form found at: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.