Arrowhead Harley-Davidson is looking to grow our team of professionals. We are currently looking for Internet Sales Associates. Come join us and ride your career in the right direction!
Qualified candidates must be able to work effectively and efficiently with minimal supervision and be able to prioritize and multi-task. We offer a five (5) day work week, Medical/Dental/Life Insurance, 401(k) Saving Plan, paid vacation and holiday, employee discounts, and advancement opportunities. Background check and drug screen is part of our employment process.
Answers inbound web leads and sales calls in a professional and helpful manner in order to create a positive customer experience that creates sales.
Develop a understanding of motorcycles, by studying characteristics, capabilities, and features between models
Ensure the RideNow approved sales process is used with every sales opportunity
Respond to and follow up with all web and phone leads in a timely manner
Follow RideNow approved scripts for talking to customers via phone and internet chat
Assist customers with product and services sold at the dealership in order to present features and benefits to customers
Demonstrate motorcycles, by explaining characteristics, capabilities, features, warranties, service; taking demo rides
Project positive image to customers at all times
Assist in setting up the sales lot or showroom floor
Correctly log names and numbers of customers encountered at the store on a daily basis
Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing.
Updates job knowledge by participating in educational opportunities; reading professional publications
Stay up-to-date on our current inventory and use that knowledge to encourage customers to make a purchase; new and used products.
REQUIREMENTS AND SKILLS
Strong computer skills
Excellent customer service and negotiation skills
Previous dealership sales experience a plus
EDUCATION AND EXPERIENCE
High School Diploma or equivalent
1+ years experience in retail sales preferred
1+ years customer service/call center experience preferred