Full Job Description
ROSEWOOD KONA VILLAGE
Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
Responsible for the overall operation of Housekeeping and Laundry, including outside contractors and/or 3rd party vendors. Hires, trains, and coaches’ associates. Documents and issues disciplinary action as needed, up to and including termination.
Assigns and distributes work accordingly, setting department goals, objectives and standards. Other responsibilities include the management of associates wardrobe, hotel floral, public areas, lockers rooms, including back of house offices and hallways. Oversees the creation of unique touch points that reflect a sense of place, establishing local programs and standards for pets, kids, special occasions such as anniversaries or birthdays, enhancing the in-room experience in accordance with Rosewood Hotels & Resorts services standards and best practices.
Essential Duties and Responsibilities – (Key Activities)
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, including brand product standards
Ensure that standards are maintained at a superior level daily.
Establish and maintain a superior level of cleanliness and institute work rules to accomplish same.
Coordinate with Talent and Culture (T&C) to establish training methods and procedures for development of employees.
Develop working schedules to meet peak end low demand periods, following local labour law requirements.
Maintain payroll and labour costs
Liaise with Front Office to ascertain and meet anticipated guest check-in and check-out - ensuring the correct inventory required is always available
Inspect daily all areas to ensure hotel standards are maintained and address areas failing to meet standard
Maintain a positive working relation with Engineering, meeting regularly to ensure a smooth and quick response to any in-room repair work needed.
Coordinate with Engineering to ensure a robust preventative maintenance program is in place and establish monthly KPI’s
Oversee the storage and inventory of room and F&B linen, creating processes around control and issuing of stock
Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
Meet with 3rd party vendors and suppliers to stay on top of new trends, products or chemicals that will improve the operations or associates’ scope of work
Ensure pest control measures are in place
Works with security overseeing lost-and-found procedures and storage of items.
Work closely with Managing Director to keep expenses within monthly forecast, prepare reports and
Develop housekeeping systems and implements procedures to deliver and operate and effective and efficient operation.
Prepare annual and monthly forecasts for budgeting of payroll, operating expenses, and supplies
Work closely with Purchasing to ensue supplies are readily available and inventory of items, including those in storerooms are effectively managed
Work with other departments, such as beach services and F&B to support / or establish general cleaning, maintenance schedules and best practices to removal soiled terry, linen, and trash.
Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the workflow.
Ensure proper oversight of 3rd party vendors, such as, but not limited to, overnight cleaners, ensure their work is being performed as contracted and is up to standard.
Maintain all linen closets and pantries, ensuring they are kept in good standing order.
Make recommendations to management for modernization of equipment and chemicals.
Oversee the running of laundry department and quality control of all materials.
Ensure the availability of correct guestroom linen and food and beverage linen at all times.
Attend specified hotel meetings.
Ensure compliance with all OSHA regulations and health and safety requirements
Hold regular staff meetings and trainings for all associates and supervisors
Keeping good control of department keys, Knowcross / communication devises
Ensure that all employees are wearing the correct attire and always show a positive attitude.
Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates.
All other duties as required.
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Knowledge of public area management and laundry operations
Knowledge of proper chemical handling and following OSHA requirements
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Ability to provide legible communication
Ability to manage payroll
Ability to keep control of the budget
Ability to train and develop the Housekeeping and Laundry departments
Ability to motivate the staff and developing incentive programs to improve their productivity
Prioritize, organize and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgement
Follow directions thoroughly
Understand a guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Required to speak, read and write English, with fluency in other languages preferred
Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Minimum two years’ experience as an Executive Housekeeper for a luxury or ultra-luxury hotel