Quality Improvement Advisor-Quality Systems Improvement

Penn State Health Milton S. Hershey Medical Center - Hershey, PA4.0

This position will design, develop and coordinate Quality Improvement (QI) and Performance Improvement (PI) initiatives in support of superior healthcare quality, safety, and operational outcomes at Penn State Health. Will manage projects and multidisciplinary teams at the unit level, providing consultation and support for improvement initiatives in order to accomplish measurable quality outcomes. This position will employ a performance improvement methodology, tools and techniques in a clinical environment in order to achieve institutional goals. Interpreting and presenting quality and safety data, with processing and analysis, is an important part of this work.

Bachelors Degree in Health Care, Engineering, Nursing, Performance Improvement or equivalent field required
2 years of experience in leading and/or participating in quality improvement initiatives, including project management experience. Must have experience providing formal and informal training to project teams on quality improvement tools.
Green Belt Certification/training or equivalent required
Project Management certification/training or CPHQ certification or equivalent required
Root Cause Analysis certification/training or equivalent required

Ability to work autonomously in a complex/ambiguous environment
Ability to facilitate small groups with many different stakeholders
Strong strategic thinking, negotiating, facilitating and leadership skills
Excellent written and oral communication, interpersonal and presentation skills with all levels of staff, including physicians and administrative staff
Strong understanding of institutional quality programs and strategies
Comprehensive understanding of clinical workflow and healthcare based information technology
Strong interpersonal, collaborative, analytical and organizational skills
Ability to coordinate projects at the unit level and utilize project management experience and knowledge of project management tools and techniques
Understanding of regulatory, accrediting and external reporting requirements as applied to hospitals

Masters Degree preferred
Previous healthcare and/or clinical experience preferred
Lean or Six Sigma Black Belt certification/training or Advanced IHI Model for Improvement preferred

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained