Administrative Customer Service Representative

Clark Pest Control - Belmont, CA3.7

30+ days agoFull-timeEstimated: $26,000 - $36,000 a year
Major Areas of Responsibility

With the general direction of the Branch Manager and Office Supervisor, the Administrative Customer Service

Representative is responsible for a variety of duties, including but not limited to:

Answering telephones and directing persons and/or telephone calls to the appropriate department or person.
Providing information about products and services over the phone.
Resolving customer complaints.
Receiving and delivering messages verbally and/or in writing.
Scheduling WDO inspections and/or pest control jobs.
Entering work orders.
Collecting past-due receivables.
Compiling data, scanning, and filing.
Typing termite reports and Notice of Work Completion and/or Exclusion.
Generating wdo diagrams on Microsoft Vizio.
Uploading termite transaction to the State of California; pouch original to Safety/Risk Department.
Operating computers, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch.
Required Knowledge, Skills, and Abilities

Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control.
Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite: Word, Excel, and Outlook.
Job Requirements

Must pass a pre-employment drug test and background check before beginning work.
May be required to work overtime and/or on Saturdays.
Must speak and write clearly and effectively in English, and dress in a manner suited to a professional office.
A pleasant personality, good interpersonal skills and the ability to deal positively with our customers and with other employees, occasionally under stressful conditions, is a prime requisite.
A valid California driver's license and a DMV printout must be on file before operating a company vehicle.
Each employee must obey safety instructions, rules, policy and procedures and use provided and installed safety devices and safety equipment.
An employee is responsible for notifying his/her immediate supervisor of a violation or deficiency in safe and healthful working conditions.
Must demonstrate good attendance/punctuality; Be consistently at work and on time; Arrive at meetings and appointments on time.
Education and Specifications

High school diploma or general education degree (GED) is preferred.
Physical Demands

May be asked to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation.
The employee may occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to stand, walk and stoop, kneel, or crouch.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment

Work is generally performed within an office setting with climate controlled temperature, adequate lighting and minimal health/safety hazard potential.
The noise level in the work environment is usually quiet to moderate as a result of ringing phones, fax machines, and other standard office equipment.
Toxic chemicals are stored on-site but physical contact by administrative staff personnel is not required and the danger of exposure is minimal.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.