Customer Service Representative- OPEN INTERVIEWS

Bedrosians Tile and Stone - Los Angeles, CA3.3

Full-time
Hiring for Customer Service Representatives

Open Interviews. No Appointment Needed.

Walk-In Anytime between 10am 2pm

on Thursday, November 15, 2018

16450 Foothill Blvd Ste 100 Sylmar, CA 91342

Please complete an application prior to coming in.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

Work cooperatively in team environment
Greet and assist customers with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Answer phone inquiries including over the phone orders
Assist with stock checks, pricing, freight quotes and processing orders
Process P/O's and receivings for product lines
Develop basic understanding of design and color
Resolve customer service issues
Multitask and prioritize work through effective time management
Maintain a neat and organized workspace
Work within the framework of the company's defined policies, procedures, goals, and directives.
Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

Gain knowledge of all current and new product lines
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
Comply with all safety policies and protocols

Minimum Qualifications

High School Degree or equivalent
Excellent email and computer skills
Ability to lift up to 65 lbs.
Positive attitude
Polished appearance
Excellent and professional phone skills
Excellent verbal English communication skills
Prior customer service experience is a plus
Bi-lingual in Spanish a plus
Detail-oriented
Self-motivated and proactive-willing to take the extra step!
Possess a flexible work schedule
Demonstrate integrity, professionalism, and perseverance

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: https://bedrosians.applicantpro.com/jobs/