Communication Specialist

Commonwealth of Massachusetts - Boston, MA3.9

Are you interested in using your communication skills to impact employees doing some of the must purposeful work being done in Massachusetts?

Are you skilled at distilling and translating complex and detailed information into user-friendly, creative and compelling multi-format content and presentations, by using impactful storytelling, visualization and messaging techniques and approaches?

The Commonwealth is looking for leaders, thinkers, strategists, creators and innovators. We are a diverse workforce that reflects the diverse populations that we serve. The Human Resources Division (HRD) at the Commonwealth is is seeking a Communications Specialist to work in the Project Management Office (PMO).

The mission of HRD is to attract, develop and retain a high performing workforce in order to ensure the delivery of constituent services across the Commonwealth. Presently, HRD is undergoing a significant change of its HR service delivery platform to improve the effectiveness of its service to recruit top talent; develop its workforce; and manage its operations more efficiently. Through this change, HR will establish its capacity to act as an innovative business partner, known for strategic talent management in areas of workforce planning, recruitment, competency-based training and employee retention. The PMO is responsible for managing this change and other strategic initiatives within HRD.

The Communications Specialist will serve as the voice of HRD: drafting, developing, distilling and delivering compelling written and visual content, messaging, presentations and collateral. They will also serve as a liaison for our approval processes. Project management and the ability to manage multiple, complex projects is a must, as is adaptability and flexibility.

Your responsibilities include:
Helping translate complex information into user-friendly content that is easily read and visualized over a number of formats and media

Designing compelling and engaging information visualizations that organize statistics, research, project plans, initiatives and other content into a cohesive story for a variety of audiences, including executive leadership

Participating in and leading some project meetings and discussions relating to and delivering on different storytelling and data visualization opportunities

Offering insight for better ways to reach project objectives and work with key stakeholders to create compelling and effective communications and calls to action

Developing and executing communication plans for projects, including conducting stakeholder analysis, background research and project planning

Researching and recommending hardware and software to improve core information visualization deliverables and to expand services

Designing and developing web content, email and other communications to support the initiatives of the organization

Ensuring consistency in content, messaging and tone

Evaluating and assimilating feedback from multiple stakeholders, and prioritizing feedback relative to communication objectives

Coordinating the approval of communications through the appropriate channels

Managing multiple and complex projects simultaneously to ensure timely delivery

Preferred Qualifications:
Business writing/copywriting experience in a fast-paced environment

Professional experience working with data visualization, information design, communications, or graphic design

Advanced knowledge of information visualization software (e.g. Microsoft Office, Adobe Suite, Tableau, High Charts)

Excellent written communication and project management skills

A strong digital portfolio with a variety of samples

A track record as a strategic and independent thinker

Outstanding analytical skills: ability to listen to complex ideas and distill them into easy to understand concepts

The ability to work effectively as a team, taking direction well and delivering solutions with minimal oversight

Very motivated to produce high quality work
Ability to manage multiple projects simultaneously

Works within fixed delivery deadlines to deliver quality work product


First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitutions will be permitted for the required (B) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title: Program Coordinator III
Primary Location: United States-Massachusetts-Boston-100 Cambridge Street
Job: Administrative Services
Agency: Human Resources Division
Schedule: Full-time
Shift: Day
Job Posting: Feb 1, 2019, 2:51:26 PM
Number of Openings: 1
Salary: 62,530.26 - 90,570.48 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Yanira Jimenez - 617-878-9709
Bargaining Unit: 06-NAGE - Professional Admin.
Confidential: Yes