Our client is seeking an individual who provides management for the support, availability, operation, and recoverability of production systems.
- Includes functions in support of end-user needs.
- Includes first-level technical support to both internal and external customers.
- Usually provided via telephone.
- Includes hands-on support of hardware and software issues, usually at the customer’s site.
- May include hands-on support of low-level network issues, such as password set-up and resets.
- Help Desk Service Experience 1 – 2 years
- Problem Solving.
- Ability to recognize when escalation is necessary.
- Demonstrated direct experience with necessary applications.
- Good negotiation, facilitation, and consensus building skill.
- Experience with public speaking.
- Provides clear concise communication with project team and mid-level management when escalation is necessary.
Job Type: Contract
Salary: $16.00 /hour
- hands-on support of low-level network issues: 3 years
- Help Desk Service: 1 year