Help Desk Support II (22686)

Astyra Corporation - Glen Allen, VA

30+ days agoContract

Our client is seeking an individual who provides management for the support, availability, operation, and recoverability of production systems.

Responsibilities:

  • Includes functions in support of end-user needs.
  • Includes first-level technical support to both internal and external customers.
  • Usually provided via telephone.
  • Includes hands-on support of hardware and software issues, usually at the customer’s site.
  • May include hands-on support of low-level network issues, such as password set-up and resets.

Qualifications:

  • Help Desk Service Experience 1 – 2 years
  • Problem Solving.
  • Ability to recognize when escalation is necessary.
  • Demonstrated direct experience with necessary applications.
  • Good negotiation, facilitation, and consensus building skill.
  • Experience with public speaking.
  • Provides clear concise communication with project team and mid-level management when escalation is necessary.

Job Type: Contract

Salary: $16.00 /hour

Experience:

  • hands-on support of low-level network issues: 3 years
  • Help Desk Service: 1 year

Education:

  • High school

Location:

  • Glen Allen, VA