City of Hope - Irwindale, CA (30+ days ago)4.0


About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Requisition ID: 14373

Job Title: Receptionist

Location: Irwindale, CA

Position Summary:
Provides excellent customer service when greeting and assisting visitors and employees. Answers telephones and provides appropriate information. Performs clerical tasks, as assigned. Works in environment having demanding workload, complex telephone system and/or where information of a more complex nature must be accurately provided to callers.

Key Responsibilities include:
Welcomes visitors to City of Hope. Records non-employee information (i.e. name, affiliation, date and time of visit) and maintains log of all visitors. Provides temporary badges. Notifies appropriate employee of visitor's arrival. Direct visitors or vendors as needed.

Answers telephone(s). Responds to questions about department operations, as appropriate. May discern appropriate information through computer or hard copy files, company or department publications and guidelines and/or personal knowledge.Routes calls for employees, as appropriate.Accurately takes and delivers messages.Maintains log of all calls requiring further action.

Accepts and signs for packages addressed to department.Delivers package(s) to addressee or notifies addressee of package arrival.Delivers daily mail to designated departments.

Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering FAX messages, arranging for and maintaining logs for package pickup and delivery, photocopying and collating, etc.), as time permits.

Maintains the building main reception area and ensures it is clean and orderly at all times.

Contact Facilities, Corporate Real Estate, Security, or building management to address any building issues or concerns.

Serves as a backup to the Chief Human Resources & Diversity Officer’s office line.

Maintains master list of all building employees in Outlook.

Notifies police, City of Hope Security and facility employees of emergencies. Report any suspicious activities.

Performs a variety of routine clerical tasks as assigned.

Minimum Education: High School degree or equivalent.

Minimum Experience:
1 year receptionist experience preferred.

Experience managing multiple phone lines.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.