Customer Account Manager

Design Logistics Inc. - Norcross, GA

30+ days agoFull-time

We are looking for an Account Manager who will partner with and ensure the long-term success of our customers.

Account management responsibilities include developing long-term relationships with your portfolio of assigned customers. Account managers will coordinate between customers and internal teams to ensure the timely and successful completion of customer needs are met.

Responsibilities

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Communicate clearly the progress of weekly/monthly initiatives
  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed

Requirements

  • Proven account management or other relevant experience
  • Solid experience in MS office and MS Excel
  • Ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills

Hours: 7am-4pm

PTO offered after a 90 review period.

Job Type: Full-time

Salary: $14.00 to $16.00 /hour

Experience:

  • Account Management: 1 year (Required)