About Us: Greater Than Care is a leading brokerage firm dedicated to providing clients with top-notch advisory and brokerage services. We specialize in connecting clients with the best options tailored to their unique needs, ensuring high-quality service and customer satisfaction. As a Call Center Representative, you will play a crucial role in maintaining our commitment to exceptional service by being the primary point of contact for our clients.
Job Description: We are looking for dynamic and customer-oriented Call Center Representatives to join our team. The ideal candidate will handle inbound and outbound calls, notate important information from potential clients, assist with inquiries, and ensure an outstanding customer experience. If you thrive in a fast-paced environment and have a passion for customer service, we encourage you to apply.
Key Responsibilities:
- Manage inbound and outbound calls in a timely and professional manner.
- Provide accurate information to our licensed agents about the client and their questions.
- Assist clients with inquiries and connect them with appropriate agent or department.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to improve overall client experience.
- Meet individual and team performance targets.
Qualifications:
- High school diploma or equivalent; additional education or training in business, finance, or customer service is a plus.
- Previous experience in a call center, customer service, or brokerage environment preferred.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computer systems, CRM software, and other relevant tools.
- Problem-solving skills and attention to detail.
- A client-focused approach with a commitment to providing excellent service.
What We Offer:
- Competitive salary with growth opportunities.
- Career advancement prospects within a growing brokerage firm.
- A supportive and collaborative work environment.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
