Full Job Description
Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; Boulder, CO, USA
Bachelor's degree in Computer Science or equivalent practical experience.
2 years of experience coding with a general purpose programming language (e.g., Java, C/C++, Python).
Partner-facing experience translating technical concepts and solutions to non-technical and executive audiences.
3 years of experience and demonstrated knowledge of Java.
Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized partner stakeholder groups.
Ability to travel to meet with specific partner and client stakeholders.
Effective technical leadership, project management, analytical problem solving, and troubleshooting skills.
About the job
Technical Solutions Consultants are united by our passion for technology and making an impact. We are on a mission to delight the millions of consumers, advertisers and publishers who rely on our flagship products like Google Photos, Chrome, Ads, Android, Pixel, Google Fi and Google Play. Sitting at the intersection of sales, product and customers, we focus on technical operations and solutions.
As a Technical Solutions Consultant for Google Photos, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. Technical Solutions Consultants are focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.
You will lead a number of key strategic projects including expanding partnerships and supporting developers with the Google Photos API and Printing integration, further develop internal tooling to automate core operational functions to improve support experience and provide analysis of support trends across printed products to identify areas for automation.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Analyze and resolve complex technical problems and roadblocks around data and tools access.
Identify opportunities to optimize and automate workflows across a wide variety of projects.
Work closely with Product Managers and Software Engineers to improve or develop new Google Photos tools and products.
Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.
Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.