Benefit Eligibility Worker (Human Services Specialist 3)

State of Oregon - The Dalles, OR3.9


The Oregon Department of Human Services (DHS) is excited to announce an opening for a Benefit and Eligibility Worker. This employment opportunity is with our Self-Sufficiency Programs. There is ONE permanent, full-time openings located in The Dalles (700 Union Street). These positions are represented by a union.

The primary purpose is to assist the agency mission of poverty prevention and family engagement by accurately determining eligibility for programs provided by Self Sufficiency program which include Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC). This includes coding the appropriate systems to deliver benefits as determined by the eligibility of the applicant. This is accomplished by conducting interviews, reviewing verifications and interpreting policy and rules.

For an inside look into the Oregon Department of Human Services please visit

The Department of Human Services (DHS) mission is assisting people to become Healthy, Independent and Safe. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

Interviews applicants to obtain information to determine eligibility for Self Sufficiency benefits: Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, and Employment Related Day Care. Provide referrals to community resources as needed. Discuss and reinforce the agency's mission, emphasizing that agency services are intended to be a temporary solution to stabilize families while working toward individual self-sufficiency.
Review application and supporting documents. Inquiries of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation. Explains rules, regulations, procedures, and responsibilities to individuals and families. Informs applicant of additional documentation needed, where appropriate. Contacts collateral sources as needed to confirm information.
Applies guidelines to decide eligibility for (SNAP), (TANF), (ERDC), and other DHS programs. Computes amount of benefits and completes narratives and documents necessary to issue benefits to explain reasons for eligibility. Writes narrative report summarizing interview with family and collateral sources, and reasons for case actions.
Requests documentation from clients to re-certify eligibility as mandated by program rules and ensures timely issuance of benefits.
Provides assistance in obtaining child support through client interviewing, collection of child support information, and referral to Division of Child Support.
Provides benefit transfer services in out-stationed settings, such as schools and community based organizations, if assigned.
Consistently treats families served, stakeholders, partners, and co-workers with dignity and respect.
Represents the agency, if assigned, in court actions requiring testimony about participants involved in legal actions.
Models a positive attitude regarding diversity. Communicates the importance of diversity to the public when appropriate.
Maintains up-to-date information on-line to provide cash payments, Supplemental Nutrition Assistance Program (SNAP), OFSET information, and medical identification cards on a timely manner.
The employee's work is conducted in offices, customers' homes and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. Customers could be drug or alcohol affected and/or in need of treatment. The employee will exposed to a range of emotionally charged issues and will need to respond professionally, confronting when necessary.

The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district.

Office environment with heating, ventilation and air conditioning. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the work day.


Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
Customer Service
Giving/Receiving Feedback
Diversity Awareness
Accuracy/Attention to Detail
Your answers to the supplemental questions must be reflected in the work history portion of your application. Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.

***Workday is coming***
The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

The State of Oregon now requires an e-mail address be provided on all applications. DHS will communicate with all applicants via e-mail.

Applicant E-Recruit Help and Support:
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:, Workforce Recruitment Consultant. Please be sure that you include the job post number.

If you are offered employment, some offers will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,
Core benefitsMedical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insuranceRetirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a yearThe state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits
Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.