Title: Loss Prevention Associate
Reports to: Loss Prevention Manager
PRIMARY RESPONSIBILITIES: Loss Prevention Specialist will assist Loss Prevention Manager (LPM) in the protection of assets through the execution of safety, inventory recovery, and internal/external theft reduction programs.
Investigate and respond to credit card chargebacks; resolve customer complaints with credit card issues.
Investigate transactions on the Radiant Sales Manager program and World pay website.
Responsible for assisting in heightening safety and store loss prevention awareness.
Foster store operations/loss prevention partnership by providing recommendations to loss prevention, field, and corporate management.
Serve as a liaison with operations team to identify and develop solutions for shrink related opportunities.
Assist the LPM with the implementation and effectiveness of loss prevention strategies at store level.
Work to investigate areas of concern and report results on a regular basis.
Document all known cases of employee theft, vendor theft or customer theft.
Perform loss control audits to ensure compliance to all policies related to shrink control, exposures and physical security; communicate and document all violations and advise operations team.
Assess high shrink stores to identify, measure, and quantify causes of loss, while developing and implementing cost effective solutions to reduce and / or prevent shrinkage.
In the absence of LPM, be the lead “on the scene” to collect data, statements, take photos, etc. in the event of a robbery, break-in, shooting, etc.
Cooperate with and responds to requests by police departments, courts and other public agencies under the direction of Loss Prevention; provide testimony in a variety of hearings and other court related actions.
Equipment Use and Maintenance:
Assist with the effective deployment and ongoing operation of all physical security systems and devices at store level.
Utilize and monitor camera system to identify, investigate and resolve employee and vendor theft incidents.
Monitor the cash wrap area of the store for consumer fraud, employee dishonesty and compliance with proper cash handling and cash register policies and procedures.
Monitor areas of concern for possible “slip and fall” hazards related to employees and customers; presents findings as needed.
Use DVR technology to track and monitor various activities at store level; work with Loss Prevention team to determine areas to track and monitor.
Utilize and monitor CCTV camera system to maintain physical security, identify and improve facility operational deficiencies, and support company Safety program.
Maintain the equipment related to loss prevention and physical security; tests functionality of store loss prevention equipment during store visit.
Report any DVR/camera problems encountered to LPM.
Training and Development:
Assist in training employees on loss prevention programs, safety and company policies to include video view logs, robbery prevention & safety, shoplifting, quick change artists, skimming, credit card theft, credit card fraud, counterfeit money, employee theft, sweet hearting, running an open drawer, voids, no sales, and refunds.
Ensure loss control issues are fully understood by store, field and corporate management.
Assist with training and coaching of store management on proper procedures and loss prevention standards.
Compliance to Company Standards, System, Procedures, and Policies:
Promote fair and consistent application of company policies and procedures.
Earn the trust of others through open, honest communication and follow through.
Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations and documentation.
Maintain a positive and respective attitude.
Demonstrate flexible and efficient time management and ability to work independently and prioritize work.
Perform other job-related duties as assigned.
Compliance to Company Standards, System, Procedures, and Policies.
Customarily exercises discretion and independent judgment.
Lead by example in meeting company expectations of performance and behavior in the support center as established in the Employee Handbook.
Provide leadership climate which promotes fair and consistent application of company policies and procedures.
Must be reliable and punctual in reporting to work as scheduled.
Accountable to act with integrity, adhere to company expectations of performance and behavior, abide by work rules and demonstrate high standards of moral and ethical conduct at all times.
May not sign contracts on behalf of the company.
Maintain confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing to the director of human resources.
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
Bachelor’s degree in Criminal Justice, Business, or equivalent experience
Loss Prevention experience a plus
KNOWLEDGE, SKILLS AND ABILITIES:
Able to manage a variety of timelines and multiple projects.
Must be task orientated with good attention to detail.
Excellent computer skills required.
Monday – Friday regular business hours or as business necessitates
Must have valid driver’s license and be able to go between stores without difficulty.